Writing a good résumé

If you’re looking for a new job or simply looking for a change then make sure to treat your résumé, or CV, as your own personal calling card.

It announces you to a prospective employer and should outline your work experience, key skills and competencies, and your value to the organisation. It should also address the essential criteria listed in any position description and be accompanied by a personalised cover letter - this is extremely important.

How long should a résumé or CV be?

Do you want the Hiring Manger to read your résumé? Then a brief and concise résumé showing why you should seriously be considered for the role is a must.

Standard length for résumés is 2-3 pages. Give due consideration to the layout – it must be easy to read.

Do I need to change my résumé every time I apply for a job?

Your résumé should address the position requirements specified in the job ad and/or position description. Both usually outline the reason for the hire, the nature of the opportunity and the key skills required.

A tailored résumé will have much more impact than a generic one. If you value the opportunity then you will make the time to customise the presentation of your skills, experience and motivations to best demonstrate that make you a suitable candidate for this particular job.

What if I don't have much experience?

If you believe that your direct experience might fall short of what is required, instead show the value of your experience by listing your responsibilities and achievements, the relevance of your training and qualifications, your specific experience (e.g. volunteering or project achievements), as well as your personal traits and strengths.  

Always balance this with the need to be concise, accurate and well presented.

How do I organise my résumé's information? What do I include on my résumé?

The structure of your résumé will vary depending on your work experience, education and training background. Remember that you should use the Hiring Manager’s initial view of your résumé as the opportunity to sell your key points. Getting your career objective, education and the start of your employment history onto the first page (their line of sight) is a good start.

Here's a brief rundown on the essential things to include on your résumé:

Cover letter

The cover letter is your chance to promote the person you are, to introduce yourself and differentiate yourself from other candidates. Your cover letter should convey your motivation for developing a career within the Disability, Aged or Community Care sector, and convince the potential employer that you have the right integrity, attitude and character to be a success in this role.

Personal details
The obvious applies here - full name and contact details including address, telephone number(s) and email address.

Career objective / Personal statement (optional)

A career objective shows commitment to follow a particular path and that you have given consideration as to how and to where you would like to see your career develop. Training or further education options could be mentioned in support of your desire to advance in your chosen field. Write this with the position description in mind.

Education and training

Remember to list your educational qualifications, further training etc. in order starting with the most recent studies undertaken. A brief summary (2 lines) can explain the value and relevance of each course undertaken. If you have undertaken many courses over an extended period then list the courses that are most relevant to the role. This allows the important courses to stand out and sell you as a candidate.

Employment history

List your work history chronologically, including the name of the employer, your job title, the dates you worked there, and your responsibilities, tasks and achievements. Make sure you include everything that's relevant to the job. Be concise and to the point. What you write should be relevant to what the position description is asking for. This will help you to tick the boxes with the recruiter.

Skills and abilities

Keep this relevant to the role for which you are applying. For entry level and frontline roles, having a current First Aid Certificate, driver’s licence (perhaps with car and full comprehensive insurance) and general office skills are a good start. Experience in teamwork, reporting skills and clear communication abilities will be looked on favourably.

Interests (optional)
Your interests and hobbies can complete a well-rounded picture of yourself and show extra-curricular activities that might provide value at a later date.  For example you may have volunteering commitments or participate in team based environments, whether sporting or social.


List people who can vouch for your workplace ethic and your contribution. List their name, position title, organisation and contact details. Make sure they know that they will be contacted to provide references and alert them to the particular role you have applied for. Alternately, you may prefer to 'provide referees upon request' when an employer shows interest in you.

What makes a bad résumé?

  • Acronyms, abbreviations and jargon
  • Exaggerated experience or false claims
  • Irrelevant information
  • Confusion between job responsibilities and achievements
  • Unexplained gaps in employment history
  • Outdated information

Résumé checklist

Remember that a résumé reflects your own particular style and lists what you would like to prioritise when presenting your personality, skills and experience to a Hiring Manager.  After you've written your résume, and before sending it, do these two simple checks:

  • Proof read your resume
  • Run a grammar and spell check!

Make a note of the roles that you have applied for and follow up directly with the organisation to confirm receipt and detail your availability for an interview.

For more advice and tips register and access EXCLUSIVE content