Employment Services Delivery (ESD) 4

ESD 4 roles are generally frontline positions, which means you are working directly with people with disability. You will make a real difference to a person’s life by using your practical employment services skills and experience to support individuals achieve their employment goals and aspirations. Role titles within the ESD job family include:
  • Employment Facilitator
  • Employment Consultant
  • Employment Adviser
As an ESD 4, you’ll provide support and assistance to a person with disability, especially in cases where the person’s employment-related goals or environment are complex. You’ll be skilled at tailoring support to meet a person’s developing goals and needs, plus you’ll provide pre-employment and on-the-job support to people with disability while working with an agreed caseload.
You’ll need to fully understand the standard approaches and procedures involved in your work, and may provide coaching and feedback to less experienced staff.
Qualifications and experience
Employers will specify qualification or equivalent experience requirements for particular roles at this level. However, the range of qualifications or training and experience that align with an ESD 4 are equivalent to a Vocational and Educational Training Certificate IV.
But don’t be too worried if you don’t have any formal qualifications or training in disability, as you’ll almost certainly have other skills, experience, capabilities and transferable qualifications that are extremely useful and that will help contribute to having a successful and enjoyable career in the disability sector. Having the right attitude and a desire to make a difference are two other important qualities that you’ll need as an ESD 4. 
ESD 4 roles are rewarding and challenging. Every day you get to make a positive difference to the lives of people with disability by supporting them find meaningful work.

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