Direct Service Delivery
Most frontline support roles within the disability sector are in the Direct Service Delivery (DSD) job family. Roles can include Disability Support Workers, Social Educators and Therapy Assistants. People in these roles assist and support people with disability to achieve their goals and aspirations, and to live in their community as they choose.
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Person centred knowledge and application
Understanding and applying practices that uphold the human rights of a person and places them at the centre of decision making about their life.
Personal care, skill development and support
Assisting a person by providing practical support and skill development in daily living activities in areas such as showering, medication management, taking public transport and attending appointments.
Participation and inclusion
Assisting a person by providing support to participate in areas such as education, employment, recreation and/or community activities.
Community engagement and education
Developing networks and presenting disability positively while working with other community members, volunteers and stakeholders.
Reporting, documentation and administration
Maintaining appropriate notes, records and documentation and effectively using communication and technology systems.
Sector and organisation purpose and values
Understanding and aligning your work with the direction and values of the organisation and the disability sector.
Leadership / teamwork
Influencing and contributing to the effectiveness of the team and its achievements, as a team member or leader.
Communication
Using effective communication skills and techniques, engaging positively with others and building relevant networks.
Customer relationships
Understanding and addressing the needs and expectations of external and internal customers and relevant stakeholders.
Personal accountability
Taking responsibility for your own effectiveness, meeting agreed goals through applying relevant skills and knowledge.
Innovation
Adopting a flexible, creative, resourceful approach and continuously improving the quality of work outcomes.
Experience / qualifications
Demonstrating the relevant skills and capabilities, including pursuing further development through learning and development.
