Customer Relationships Team Leader, Gilles Plains

Customer Relationships Team Leader, Gilles Plains

We are seeking an experienced Team Leader to oversee our Customer Relationship Officer (CRO) Team based at our Gilles Plains office. This team makes a difference by working with our customers and their families to live an extraordinary life through the exceptional administration and translation of their NDIS plans into service delivery.

The key function of the Customer Relationship Team Leader is to oversee the CRO team's performance by setting clear goals and expectations and coaching and mentoring staff to meet these. You will track progress against goals to ensure the maximum quality and service is provided to our customers during both the transition to the NDIS and renewing and revising existing service plans

This role is initially offered on a fixed term full-time basis for twelve months with a view of moving to permanent pending the success of the Gilles Plains team.

This role will suit a customer focused individual with demonstrated experience in the supervision and coordination of a team providing customer service within the Disability Services or Allied Health sector.

In order to be successful in this role, you will:
  • Knowledge of and understanding of an NDIS environment
  • Have the ability to communicate and build rapport with customers, families, advocates, friends, the community and other professionals
  • Good analytical and problem solving skills
  • Ability to work in a demanding environment with constantly changing priorities

If this sounds like the challenge and opportunity you are looking for, we would love to hear from you.

Please read the position description via our Minda website to find out if you have the experience, skills and attributes that will lead to a successful appointment, and call us for a confidential discussion.

For further information about this role please contact Clare McMullan on 0428 262 563.

Applications close at 5pm on Friday 26 April 2019.

- PD Customer Relationship Team Leader Gilles Plains.pdf

Advertiser details

  • Minda Inc

Contact details

This job has expired

This job has expired

Job Details

Country Australia
Location All Adelaide, Adelaide
Profession Community Jobs / Service Managers
Worktype Full Time
Date Posted 25/04/2019
Expiry Date 24/05/2019
Reference Number 454779