Community Care Manager - Central Coast
KinCare Group is a privately owned Australian business that is at the forefront of the provision of in-home care services across Australia. A highly regarded and innovative organisation, we hold a wealth of expertise and experience in aged care, disability and allied health services.
KinCare is going through a significant transformation agenda as we move into a retail environment with the deregulation of the in-home care market and as such is now entering into another exciting period of growth. We currently have approximately 2,000 passionate employees whose skills, knowledge and expertise creates a high performing team that ensures KinCare remains a successful, national leader within the industry.
This rewarding and varied role would suit someone who is highly motivated, has excellent customer engagement skills and enjoys working autonomously.
The focus of the role is to identify, assess, on-board and manage a portfolio of community-based customers in the Transitional Aged Care Program. It includes identifying their individual needs and requirements, conducting in-home clinical assessments, writing detailed case notes and developing tailored care solutions to enable our customers to enhance their quality of life. You will be inspired by making a positive difference to the families and achieving ultimate customer satisfaction.
Your strong account management and networking skills will enable you to build rewarding external relationships within your relevant communities and consumers both within your current portfolio and prospective. Your week will be spent mostly out on the road around the Central Coast, while the rest of your time will be spent in the office liaising closely with our internal teams to ensure the smooth delivery of care services.
Skills and experience required:
- A National Registration with Australian Health Practitioner Regulation Agency (AHPRA) or equivalent for an Allied Health professional
- Ideally previous case management experience and/or knowledge of the Community/Aged Care system and care packages
- Exceptional customer service, negotiation and influencing skills
- Experience in a results driven environment
- Excellent ability to connect with multiple stakeholders and think commercially
- Experience using a customer database or online CRM tool
- A current valid driver's licence and reliable vehicle
KinCare requires its staff to be honest, trustworthy, reliable and fit to perform their roles safely. Some roles are also subject to mandatory police checks. Accordingly, it is a condition of all applications that candidates consent to medical, psychological or functional health assessment(s) and/or background checks (including criminal history checks) if they are required during the application process.
Please note only shortlisted candidates will be contacted. No agencies please.
Further information about KinCare can be obtained by visiting: www.kincare.com.au
Advertised: 14 Jul 2017 AUS Eastern Standard Time
Applications close: 28 Jul 2017 AUS Eastern Standard Time
This job has expired
|Location||Gosford & Central Coast, Regional NSW|
|Profession||Community Jobs / Case Manager|