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73 Nepean Street

Lifestyle in Supported Accommodation (LISA) Inc

Mission Statement

"The provision of quality of life care for all with an intellectual or multiple disability who live in supported accommodation, and that families need the support to be carers for as long as they wish to be, in the knowledge they have the right to a quality of life care accommodation and support package for their family member with a disability whenever they choose."

Objectives of the Organisation:

  1. To empower and support families with a member living in supported accommodation to better understand service provision procedures, care policies, standards and values, and thereby be better positioned to scrutinise service providers.
  2. We are a small unfunded support and lobby group working where the large funded advocacy groups are generally reluctant to tread. Our aim is to encourage quality of life improvement for those with an intellectual disability living in supported accommodation, especially that provided by DisAbility Services of the Department of Human Services, by focusing our energy on those factors which directly effect the level and quality of service at the service point.
  3. Those with an intellectual disability are generally unable to advocate effectively for themselves. They are therefore very reliant on support staff to provide a comprehensive level of care which should be designed and intended to enhance their lifestyle to the full extent of their ability. It is disappointing that many supported accommodation residents, especially those with high support needs, receive mainly basic/minder style care, with quite limited developmental, interactive and social activities.
  4. Comprehensive care is often limited through the inability of service provider management to set, monitor and maintain staff work value expectations, and to provide support for the effective supervision necessary to ensure residents receive an overall quality lifestyle. Many service providers are also limited in their ability to select staff with the right attitude, and to monitor that the right attitude is maintained. Where the overall level of care is good, credit is usually due to the integrity of particular direct care staff. We consider that service provider management should ensure the residents of all homes receive an overall quality lifestyle, not for residents to be lucky to have good staff.
  5. Some service providers have a long standing reputation for making it as difficult as possible for anyone to question their level and quality of service provision, being more concerned with self preservation than selfÔö¼¼ assessment and real customer service. It is therefore important for families and friends to be aware of what they can expect of the service, in order that they may ensure the person with the disability is receiving the very best service.
  6. We expose questionable service provision, actively seeking and lobbying for its improvement

Phone: 03 9434 3810


  • Policy and advocacy

  • Complex support

  • Community Care Worker
  • Information Officer
  • Policy Officer
  • Volunteer