Employment Services
The Employment Services (ES) job family includes Business Managers, Account Managers, Employment Development Consultants, Employment Support Consultants, Job Bank Consultants and more. People in these roles use professional skills and experience to deliver services and support for people with disability to achieve their employment goals and aspirations.
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Service delivery / case management
Coordinating delivery, monitoring and managing business performance, providing individual services.
Service promotion and stakeholder relationships
Marketing and promoting services, influencing employers and organisations, utilising and building networks.
Service planning and development
Tailoring, developing and reviewing employment services; developing strategies to meet customer needs.
Business analysis and performance
Implementing business improvement approaches and organisational performance measures; analysing data.
Financial management
Preparing and monitoring budgets and analysing financial information to meet service and organisational goals.
Risk, compliance and quality
Meeting external and internal compliance and risk requirements, analysing, identifying and acting on issues.
Reporting, documentation and billing
Producing reports, maintaining service records and documentation, effectively using communication and technology systems.
Sector and organisation purpose and values
Understanding and aligning your work with the direction and values of the organisation and the disability sector.
Leadership / teamwork
Influencing and contributing to the effectiveness of the team and its achievements, as a team member or leader.
Communication
Using effective communication skills and techniques, engaging positively with others and building relevant networks.
Customer relationships
Understanding and addressing the needs and expectations of external and internal customers and relevant stakeholders.
Personal accountability
Taking responsibility for your own effectiveness, meeting agreed goals through applying relevant skills and knowledge.
Innovation
Adopting a flexible, creative, resourceful approach and continuously improving the quality of work outcomes.
Experience / qualifications
Demonstrating the relevant skills and capabilities, including pursuing further development through learning and development.
