Employment Services Delivery
Frontline employment services roles in the disability sector are in the Employment Services Delivery (ESD) job family. Roles can include Employment Facilitators, Employment Advisers and Employment Consultants. People in these roles use practical skills and experience to support people with disability to achieve their employment goals and aspirations.
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Assessment and planning
Understanding a person's employment-related needs and developing plans to assist the person to meet their goals.
Service delivery
Providing a range of employment services to individuals and employers, responding to enquiries and providing information.
Support
Providing practical support and solving problems to meet a person's pre-employment, employment participation and/or on-the-job needs.
Training
Providing guidance and training solutions for individuals and groups to address barriers to job readiness and skill development.
Stakeholder relationships
Working with individuals, employers and other stakeholders to achieve job placements and promote employment benefits.
Compliance, reporting and documentation
Meeting contract requirements by maintaining appropriate service records and documentation, and effectively using relevant systems.
Sector and organisation purpose and values
Understanding and aligning your work with the direction and values of the organisation and the disability sector.
Leadership / teamwork
Influencing and contributing to the effectiveness of the team and its achievements, as a team member or leader.
Communication
Using effective communication skills and techniques, engaging positively with others and building relevant networks.
Customer relationships
Understanding and addressing the needs and expectations of external and internal customers and relevant stakeholders.
Personal accountability
Taking responsibility for your own effectiveness, meeting agreed goals through applying relevant skills and knowledge.
Innovation
Adopting a flexible, creative, resourceful approach and continuously improving the quality of work outcomes.
Experience / qualifications
Demonstrating the relevant skills and capabilities, including pursuing further development through learning and development.
