Corporate and Service Support
The Corporate and Service Support (CSS) job family includes such roles as Receptionists, Payroll Administrators, Quality Administrators and Regional Administrators. People in these roles use a range of practical administration skills and experience to support service delivery teams in disability organisations to operate efficiently and effectively.
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Service delivery
Providing support to internal and/or external customers, responding to enquiries and providing information.
Work area knowledge and application
Preparing and processing information using relevant policies and procedures; applying problem solving skills.
Information technology and workplace equipment
Entering and maintaining data, operating office equipment and systems, assisting and guiding others.
Reporting, documentation and administration
Maintaining appropriate notes, records and documentation, effectively using and improving business systems.
Sector and organisation purpose and values
Understanding and aligning your work with the direction and values of the organisation and the disability sector.
Leadership / teamwork
Influencing and contributing to the effectiveness of the team and its achievements, as a team member or leader.
Communication
Using effective communication skills and techniques, engaging positively with others and building relevant networks.
Customer relationships
Understanding and addressing the needs and expectations of external and internal customers and relevant stakeholders.
Personal accountability
Taking responsibility for your own effectiveness, meeting agreed goals through applying relevant skills and knowledge.
Innovation
Adopting a flexible, creative, resourceful approach and continuously improving the quality of work outcomes.
Experience / qualifications
Demonstrating the relevant skills and capabilities, including pursuing further development through learning and development.
