Thanks to trial and error during high school work experience, I knew that when I completed year 12 I wanted to work in an office. I started off as a junior legal assistant in a law firm, working my way up to reception and then into a legal assistant role. After seven years working in the law firm, I felt I needed more variety and also wanted to contribute to an organisation that made a difference to the lives of people who need it most. An opportunity came up at Aspire Support Services, and since I’d only heard good things about Aspire, I applied.
I’ve been Aspire’s Receptionist and Administration Support Officer for the last two years and I love my job. What I particularly enjoy about it is just how people-focused and interactive it is. I get to meet and greet everyone including all the staff and clients, so it gives me the chance to get to know people well.
My role is quite busy. I answer the phones, manage the stationery orders, do some finance work such as taking payments, looking after petty cash and doing the banking, I also have to update files and databases and handle all the mail. Additionally I run Aspire’s newsletter, whereby I coordinate the content, publish it and distribute it.
Up until recently, I’d never had any qualifications in administration, rather I’d learnt everything on the job. I thought it would be useful to do my Certificate 4 in Business – it certainly was! I studied online and had 10 months to complete the government funded course, but I managed to get through it in five months. The training taught me so much, including how to use more computer programs and how to do so more efficiently.
Seeing as I enjoyed studying so much, I think that perhaps I’ll look into gaining additional qualifications in the future. I’ve always been interested in finance and since I do a bit of that in my current role, it might lead to another opportunity at Aspire – which is where I plan to stay.
Receptionist and Administration Support Officer, CSS2
- TRUE STORIES: Joseph Majambere – Supporting people from all backgrounds to become who they wish to be.