If you’re thinking of a career change, and wondering what
the work is like, there’s nothing quite like hearing from somebody who is doing
carecareersis dedicated to the disability,
community and aged care sector. Throughout our site, in True Stories
and elsewhere, you can meet the people who work in it. If you hear them talk about why they do what
they do, chances are you’ll want to do it too.
It’s that “out with the old” time of year where people reflect on their career and set new goals. So, if finding a new job is one of your new year’s resolutions, why not consider working in the disability sector.
The disability sector is growing fast as a result of the National Disability Insurance Scheme (NDIS). Because it’s the second largest federal government spend, most jobs will likely be insulated against any economic downturn in comparison to other sectors.
The disability sector is comprised of many roles including allied health professionals, Disability Support Workers, business and finance professionals, fundraising, marketing, human resources and administration.
Disability Support Workers are the largest employee cohort. Cerebral Palsy Alliance (CPA) is experiencing an increase in demand for Disability Support Workers to service its clients living with a range of disabilities, particularly in north east Sydney and Northern Beaches.
So, what’s being a Disability Support Worker really like? And why make a switch?
CPA spoke to Nathan Jones (27) who transitioned from a career in retail to become a Disability Support Worker. It was a move he doesn’t regret for a second.
He worked at Big W for 7 years in a number of roles, and then at Roger David for 3 years as a Store Manager. During his retail career he assisted parents who came into the store with their children who had a disability. These opportunities to help people who needed it most were a big eye opener and made him think about working in disability.
“I’ve been a Disability Support Worker for 12 months now with CPA and I’ve never looked back. The most rewarding thing about working in the disability sector is knowing I’m going to make a massive difference to someone’s life every day.”
What’s the difference between working in retail and the disability sector?
Nathan enjoyed the interaction with customers in retail, but while this role provided the opportunity to help people find the right product and provide great service, he discovered a big difference between this and the kind of support he provides as a Disability Support Worker.
“As a Disability Support Worker I get to make a massive difference to someone’s life every single day. I’m also making a significant contribution to the community. It doesn’t even feel like I’m going to work.”
Although Nathan’s move from retail to disability wasn’t solely about money, he acknowledges that financial security is a big factor, particularly as penalty rates in retail are set to decline over the next two years.
“The penalty rates at CPA and in disability, are much better than in retail. Knowing you’re financially secure is important and makes you feel valued.”
What transferable skills did you bring?
Customer service is the bedrock of retail, and Nathan was able to transfer his customer service skills straight across to his new role as a Disability Support Worker at CPA.
From his experience in retail he brought skills in open listening, delivering excellent customer service, patience and the ability to read people’s body language and facial expressions.
“Most of the people I support as a Disability Support Worker are non-verbal, which means being able to understand subtle facial expressions through things like muscle and eye movements is really important. Understanding someone is made much easier when you get to know them. Building relationships is also really critical to this role.
How did CPA help you become a Disability Support Worker?
“The great thing about working for CPA is their induction program. It’s really practical, and you get lots of opportunities to try new things in a supportive learning environment. CPA is genuinely committed to investing in employees’ ongoing growth and development. You can do courses and up-skill in a range of subjects, not just directly related to own role. You can also enhance your understanding of many areas of the organisation, sector, and your personal effectiveness.
It’s early days as a Disability Support Worker. I’ve always been ambitious about climbing the ladder, and I’m sure there’s more for me to learn to become really accomplished in this position. I’m looking forward to where a career with CPA can take me.”
What would you say to people considering the disability sector?
“Take a leap of faith, you won’t regret it. The grass really is greener. People think they’re stuck in retail but change is possible and the rewards are worth making the transition.
If you want to feel rewarded and valued, make a difference every day to people’s lives, continuously learn and develop, and be paid well and have job security – it’s a no brainer.”
Talent Acquisition Manager at Cerebral Palsy Alliance
Happy New Year! We hope you enjoyed the festive season however, and with whomever, you celebrated it. For most of us, it has been an opportunity to enjoy a well-earned break.
The beginning of a new year offers a chance to make sense of the old one. Time away from your work can help give you perspective. The longer you spend apart from your job, the clearer you can be on whether you want to return to it. For that reason, at this time of year many people are refreshed and determined to make changes. Are you one of them?