Introducing the NEW carecareers App

carecareers app screenshot


carecareers has just launched an exciting new app. Its aim is to make your life easier. Now you can find and easily apply for the latest and best roles – wherever you are. The app has all the features of the website but in a hassle-free format, so now you can access the care sector’s job market on the go.


Easily apply for jobs from your mobile phone

Simplify your life by pressing the download button at the bottom of this page!

With the carecareers app you can:

• Browse jobs from the care sector’s best employers.
• Save your searches and save time.
• Set up job alerts – never miss out on the best jobs.

• Easily upload your résumé and cover letter.
• Make a job application in minutes – never miss a deadline!
• Keep all your information in one handy place.

Get found
• Complete your profile so that employers can find you.


And of course it’s completely FREE!   Download it here:

apple store download button                 Google play download button

What employers look for in People Search

carecareers people search avatars

The carecareers People Search service – in which employers can find and offer you work – has been growing for a few months now.

Employers love it – but they tell us sometimes they don’t make contact with a candidate because the profile does not tell them enough.

Want to make sure you get noticed? We now have a good picture of which candidates’ profiles catch employers’ eyes, and which get passed over. And it’s not always the obvious ones! You can use what we have learned to increase your chances of getting a job offer:

It does not matter if you are short on experience – In a recent survey of disability sector employers, more than half said that they recruited support workers with no previous experience. 20% said that they only recruited support workers with no previous experience. If you have no direct experience yourself, then talk instead about why you think you would suit the work.

Make sure you complete all the sections – Profiles that contain very little information are quickly dismissed. The fields are there for you to capture attention, so be sure to use them all. You don’t want employers to think you just can’t be bothered. They might read it as a lack of commitment.

Don’t leave gaps in your work history – Gaps can give the impression you don’t want to talk about something. You don’t want that, so be thorough. It doesn’t matter if a previous job was in a different industry. Perhaps you took time off for travel or family commitments. A quick note will cover it and avoid confusion. Just include something like “February to October 2015 –Travel”

Keep it relevant – Be proud of your achievements in whatever field, but if they are not relevant, be brief. It’s true that this sector needs a whole range of skills. But with some skills it’s just too hard to see a connection. If in doubt, call us.

Inject your personality – You need to stand out, so help Hiring Managers to understand why you are unique. Allow your personality to shine through. You don’t have direct experience to describe? Then talk instead about your passions, motivations and aspirations.

Include a photo – (or at least an avatar) – Hiring Managers tell us it makes them much more likely to read a profile.

See more hints in Five Tips to help you stand out in People Search

And if you have not yet registered for People Search, start here.

NDIS: What is it, does it work, and what does it mean for my work?


If you’re interested in working in the disability sector, and trying to learn about it, four letters that will become very familiar to you are: N, D, I and S. In almost any story you read about people with disability, it’s a safe bet that ‘NDIS’ will get a mention. So what is the NDIS and what does it mean for your career in disability? Here are some frequently asked questions unpacked by the carecareers team.

What is the NDIS?

The National Disability Insurance Scheme (NDIS) is a big change to the way disability supports and services are funded. It focuses on giving people with disability choice and control over their lives, and on helping them to achieve their goals. The NDIS has support from all sides of politics and the wider Australian community. People with disability, their families and carers, and disability service providers fought hard for the NDIS. You can read all about that journey at Every Australian Counts.

How is the NDIS changing the disability sector?

Let’s talk numbers first. The NDIS is doubling the funding for, and size of, the sector. That means tens of thousands of new job opportunities across the country.

The NDIS is also changing the nature of services delivered. Its aim is to have people with disability call the shots, and you can expect that they will have new ideas about the services they want. The result is different kinds of job opportunities, as well as more of them.

On a practical level, under the NDIS, funding is now directed to people with disability and their families, rather than to disability service providers. That means employers in the sector, who used to receive block funding from governments, now have to compete for individuals’ business. This has made life more complicated for providers but, to their great credit, it’s something they themselves pushed for. They made the call because they recognise the NDIS is all about the people they support. This speaks volumes for the kind of organisations they are.

Why am I hearing that the NDIS has problems?

Any change of this magnitude – and this really is a massive change – requires an awful lot of things to go right simultaneously. Even with the best planning in the world that does not always occur. Right now we are right in the middle of this process of change and there are genuine stresses and strains in some parts of the industry.

There have been some negative stories in the media and there will probably be more. However that should not take away from the bigger picture. There’s no argument that the ideals of the NDIS are transformational. Its ultimate goal is a better life for people with disability – and there’s enough evidence already to suggest that is achievable. Not all of the implementation has gone smoothly, but it’s in everybody’s interest to address issues quickly. Everyone in the sector wants the NDIS that they fought for and they are working hard, with governments, to fix the problems.

Should I be concerned about moving into disability work?

No. There are some teething problems with the introduction of the NDIS, but there are some amazing success stories too. This is a whole industry built around people who want to make a difference, and it’s on a strong trajectory of growth. The disability sector has an ever-increasing number and variety of roles, and it welcomes newcomers from all backgrounds.

No end of people who come to carecareers tell us that joining this sector was the best move they ever made. If you’re still on that journey, and want to know whether it’s right for you, get in touch with our team at the Career Centre on

FREE videos can help advance your career

When you are looking to change or advance your career, it is important to know what you are getting into. The best way to go about that is to do your research first. Knowing about a new role or workplace before you make your move will increase your chances of achieving your goals.

The good news is that the Internet makes research easier than it has ever been. There is a vast wealth of resources you can access at the touch of a button.

For the disability, community and aged care sector, we have a heap of useful stuff on carecareers of course.  But it is just the tip of the iceberg, there is a lot more on tap if you want it.

In addition to learning about potential employers you can find practical, instructional videos.  These introduce you to, or refresh you on, important topics.  Videos make learning easy and best of all, they are mostly FREE.

Active Support

Let’s take Active Support as an example. Active Support is a way of providing just the right amount of assistance, to enable a person with disability to successfully take part in meaningful activities. It is an important practice for many roles in the sector.

House With No Steps, a large and well respected provider, recently produced this great video which explains Active Support really clearly:


We have previously featured these Active Support videos from FACS NSW.  There is also an extended introduction to Active Support from Greystanes (another great organisation) and a whole range at Every Moment Has Potential.

All of these videos give great insights into Active Support, and it’s just one of many topics.  If you have others you think we should be highlighting, please let us know…

There are many more free resources and videos out there to help you if you are new to the sector – or if you just want to keep up with the latest thinking.  From time to time we will list new additions on this blog.

And remember, hiring managers always favour candidates who have done their research. It demonstrates to them that you have really thought about a job application and you understand what’s required.

Happy researching…


Over 50 and looking for work? 5 tips to help you

 Aged 50 looking for work tips

Man Aged 50 or over

Are you aged 50 or over and anxious about your employment prospects?  Worried that your age might count against you?  Well that’s understandable because, despite laws against it, some mature age workers do encounter bias. A survey published last year showed that workers as young as 45 can experience age discrimination when applying for roles.

On a brighter note, the disability, community and aged care sector employs a higher percentage of mature-aged workers than most.  Why is that?  Well just maybe because employers in a people-centred business value the accumulated wisdom, maturity and experience that come with age.

But an enlightened attitude to older workers does not necessarily mean that age is irrelevant. You might still come across individual hiring managers who, even unconsciously, lean towards younger applicants. If you do find yourself in that situation, here are a few tips to help you help yourself:

5 Tips if you’re aged 50 or over and looking for work

  1. Think young – It’s a hoary old cliché that you are as young as you feel. It’s vital to keep that in mind when you are talking to potential employers. Their priorities are their organisation’s future and what you can to do to help it. They will quickly switch off if you talk about the ‘good old days’, so instead think and talk about what’s important to them now.
  2. Be flexible – Just because you’ve done something brilliantly for years does not mean there is no other way of doing it. Be open to new ideas and to doing things differently.  These days you’ll hear more and more about ‘Lifelong learning’.  Adopt that mindset and welcome opportunities to learn new skills.
  3. Keep your résumé current – It’s not that hiring managers disrespect a long employment history. It’s just that they are much more interested in what you can do now. So when preparing your résumé concentrate on the last 5 years and/or 3 jobs.  After all you have probably had most to offer in your recent roles because of all your previous experience. So let your résumé highlight where you’re at now and your potential.
  4. Embrace technology – When it comes to IT, you don’t have to be a complete geek but you do need to show willing. Hi tech is here to stay and it’s entering more and more aspects of our lives.   Most of the systems you will encounter are not that hard to learn. If you have never touched a computer in your life, there is help available. Libraries, local councils and others offer free programs to get you started. It’s never too late. The author’s 88 year-old mother has recently discovered she can keep in touch with friends on an iPad, and now there’s no holding her back. If she can do it, anyone can!
  5. Play to your strengths – Don’t forget that age has advantages too. Older workers are known for being more loyal and stable as well as bringing the wisdom and good judgment that come with experience. Use yours to ensure you become a real asset to an employer.


Good luck!  And don’t forget you can use the carecareers site or contact us at for more advice.

New directions or disruptions? Digital developments in our sector

direct hire websites

Under the NDIS and its driving principles of ‘choice and control’ for people with disability, new websites that directly connect workers and clients are springing up. A bit like Uber and Air B&B, they can offer both convenience and flexibility to all concerned. NDS was keen to understand what users made of them.

Late last year, we asked people on the carecareers job board to talk to NDS about whether they were doing freelance disability work through these platforms, and what their experience was like.

We are very grateful to those who responded. People’s insights were very interesting. Several people said that websites like this could be a handy way of finding extra hours of work for part-timers – hours that they weren’t able to get from their current employer.

They also felt flexibility and control were the main advantages. A parent, who had to look after children, said she could pick up a few hours here and there. Flexibility for clients was also commented on, for example, a client who only needs a carer for one hour on a Sunday. One interviewee found that it would work well for her, as she was working 15 hours a week and could do with some more hours. As put by another interviewee, ‘you’re only tied to the workload you want.’

Having more freedom to support clients in a person-centred way was another benefit. One person said: ‘it feels like actually working for that person and for that family – not having to follow strict rules and regulations of service organisations.’

However, several people felt that the platforms weren’t as easy to use as it seemed. Some said the sign-up questions were complex and uploading documents awkward. One person had ‘given up on platforms’ and found that they had more luck finding extra work through their own reputation, Facebook network and word-of-mouth.

They were also concerned about how accessible and safe the sites were for service-users. People were concerned about whether checks were done thoroughly, and some felt connecting with someone unknown through a website is ‘fraught with danger’.

Three interviewees spoke about the stability and protection of working for an organisation. As one interviewee said, ‘when working for company, you get a good roster, regular clients – you don’t necessarily have that when you’re a sole trader or working casually – if they don’t need you, you don’t get paid.’

This is a quickly changing field. NDS will continue to monitor how the digital world of disability evolves over time.

If you have any comments or questions please contact;
Caroline Alcorso on 0422 457 002

National Disability Services (NDS)

Disability work websites come in all shapes and sizes. But there are two main types:

1. Matching platforms, like Hireup, Better Caring, Home Care Heroes and Care Support Network (we identified ten). These let people with disability connect with potential support workers, often on the basis of passion and interests as well as previous experience or qualifications.
2. Ratings sites or service directories, where people with disability can check out services and see reviews about them.

Kickstart your career in 4 simple steps


We hope you have enjoyed a break and are ready for new challenges.  If you are thinking about a career move in 2018, now’s the perfect time to make it happen.

Many people return to work in the New Year refreshed and ready to make changes.  That means lots of job opportunities open up.  It’s why you’ll see more vacancies advertised from mid-January to late March than at any other time of the year.

Want to fill one of those vacancies? These 4 simple steps will help you kickstart your career:

1) Set your goals – What do you want from your career? A new direction? More responsibility? More flexibility? What kind of role will meet these goals?
Once you have set your goals, you are on your way to achieving them.

2) Update your résumé – Have this most important document ready for when the right opportunity comes along.  Checking over your résumé also helps you think about your career – and where you want it to go next.

3) Update your job alerts – Make sure you have a Job Alert set up for the kind of job you want, so you get to hear about new opportunities first (If you have a number of options, create a job alert for each).

4) Update your profile – If you’d like employers to find you,  ensure your profile is complete and up to date in carecareers’ People Search , (and on LinkedIn if you have a profile).

OK, now you’re ready!  We hope 2018 is going to be a great year for you and your career.  If we can do anything to help you advance it, please let us know.

Good luck!

The carecareers team

Happy Holidays!


We wish you all a happy Festive Season however you celebrate it.

It has been a busy year and, coming to the end of it, there are still hundreds of vacancies on the carecareers job board.

If you have found one you like, follow your dream now and put in that application!  Then you can kick back and relax knowing you’ve done all you can.

If you have not found the ideal job yet, just chill and enjoy the break.  January will bring a host of new opportunities, so use this time to recharge your batteries and be ready for the New Year.



Office closure

The job market never sleeps, and neither does our website, but our office is closed from 12 noon on Thursday 21 December until 9.00 am (AEST) on Tuesday 2 January 2018.  There is no phone service over this period.

We re-open for business on 2 January and we look forward to talking to you then.

Thank you for your support in 2017.


The carecareers team


Beware the trap of “Apply easily”


When you’re looking for a new job, you have a smorgasbord of options. All kinds of job boards, some good , some bad, are competing for your attention.  In order to win your favour, job boards have all sorts of tactics. One is to tell you they can save you time by helping you to “Apply easily with…”  Add a file, press a button and bingo, you’ve made a job application. That’s good, isn’t it?

Well it’s certainly good for the job board. They can tell the advertiser that their job has attracted have loads of applications. But how good is this kind of job application? Will it get you what you want?

If you, the jobseeker, have pre-prepared your cover letter and résumé and tailored them especially for this employer and this job, then no problem. If you’ve done your homework you’re in with a chance; carecareers actively supports this kind of application.

But if you have not done the groundwork, it’s a different story. If, say, you wrote something generic like “Dear Sir, I wish to apply for the position”, you’re on shaky ground. If you have not specifically addressed what’s in the job ad, the employer might wonder if you have actually read it. Hiring managers are looking for commitment, a genuine match, and some evidence that you have really thought about the role. A dashed-off application rarely demonstrates any of these. A hurriedly-written job application is usually dismissed even more hurriedly.

How to make the best impression

If you really want to get noticed, don’t fall into the “Apply easily with…” trap. If you are serious about the job, take the time to show the Hiring Manager that you are. If that means making fewer applications, then so be it – prioritise the jobs that you really want. At the risk of sounding like your parents, quantity is not quality and you don’t get nothing for nothing.

So remember “Apply easily” does not necessarily equal “Apply effectively”. Making the application may well have been easy but, instead of saving you time, in reality it’s probably wasting your time.

How the NDIS is changing the nature of Support Work

Mel Schlaeger

The National Disability Insurance Scheme (NDIS) means choice for people with a disability (PWD) and for support staff. But what does this mean in action?

 From the perspective of a person with a disability NDIS means choice of service provider and support workers. This can also mean self-managing your support budget or having a coordinator of supports to help with paying staff and organising other aspects of your NDIS plan as required.

 In practical terms NDIS should mean that people with a disability can be in the driver’s seat of their own lives. Service providers have to be mindful that people with disabilities are now customers who can take their funding wherever their individual needs can be best met.

In my role with projectABLE, I hope to enable young people to see people with a disability as just like them, but with different support needs.  We want the students who attend projectABLE workshops to get the sense that supporting someone who has a disability is not about creating a life for the person.  Instead, it’s about walking alongside them and supporting the life they have created for themselves.

I want to acknowledge at this point that some people with disability will need more help than others to create and maintain a meaningful lifestyle. However it is our consistent purpose through disability awareness training to ensure PWD are not subject to pity in today’s society. For some students, projectABLE presenters are the first people with disability that they have met who are working.  I feel confident that in the future, young people will no longer be surprised that PWD are paid members of the workforce.

Future workers in the disability sector will have the opportunity to work with PWD who are active members of the community and who will be more confident to access the choices that are available to them.  I see the support worker/PWD relationship moving from people being grateful for the support they receive to people instead having the opportunity to connect on a genuine human level.

In the end it all comes down to respecting others and treating everyone as equals, and we can all be a small part of the mosaic that will continue to create positive change now and into the future.


Melanie Schlaegar

carecareers’ new video stars – Sarah & Liv

Sarah and Liv are two presenters from our projectABLE team – people with lived experience of disability who deliver high-energy, interactive disability awareness and career workshops to students around the country.

All of our projectABLE presenters are hugely talented with unique stories to tell, but when Sarah and Liv get together it’s not long before particularly funny anecdotes start rolling.

It’s carecareers’ mission to encourage more people to work in this sector by telling them all the good things you can experience in it.  One of those is the sense of fun.

Despite, or maybe even because of, some of the challenging aspects of the work in this sector, you find enormous warmth and good humour wherever you go. It’s one of the unsung aspects of working in disability, community and aged care and we saw an opportunity to shine a light on it with these videos.

So enjoy Sarah and Liv in action in #sorrynotsorry below. And if you like that, you’ll find more at our YouTube channel and read more about  Liv and projectABLE

What makes an ideal Support Worker?

Author Mel Schlaeger

Melanie Schlaeger has both lived and professional experience of disability. She recruits her own support workers, and some of them have been outstanding. Here Melanie tells what’s important to her when selecting who to work with:

Working in the disability support field is such a variable space. It is not a “one size fits all” kind of career choice. But in my experience there are a few key qualities and traits that it is important to be mindful of when entering the industry or selecting your support staff.

From my perspective these qualities are, being mindful of and respectful to the individual you are supporting. In practical terms, this means trying to avoid feeling that you are creating a life for someone because you are present in their life. You may instead like to consider the concept that your role in someone’s life is to support the life they have created for themselves.

This doesn’t mean someone may not ask for your input.  But considering this concept has in my experience helped to create and maintain positive dynamics and relationships between my staff and I. It is also important to me that our personalities are compatible. That’s because it is much easier and more enjoyable to receive support from someone that you get along with and can have a laugh with when you find yourself in a funny or tricky situation. And that’s almost a daily occurrence when you have a disability.

People who struggle to not be over opinionated when supporting someone can sometimes unwittingly put a strain on the relationship with the person they are supporting. This is because many people with a disability have a few support crew in their lives, and  that creates so much opportunity for different opinions. So, it is important that the person being supported and the worker can acknowledge when it is appropriate to express opinions.

In my opinion, a person’s willingness to learn and be open minded is far more important than any qualifications. Qualifications can be learned, but every situation needs first to be approached with the right attitude. Like any other opportunity for work, support work has capacity to challenge you, drain you and make you excited. But, if you think of your relationship as a partnership that has to be the right match, then you are setting yourself up to create something that wont disappoint both parties.

Melanie Schlaeger

New to the care sector? Let People Search work for you

Jennifer 5

So you lack experience in disability, community or aged care work?  How will that look when you apply for a job?  Actually you might be pleasantly surprised. Our employers can be very perceptive when it comes to recognising talent…

We know that when you make a career change, it can be a little daunting at first.  On the face of it your qualifications and experience can sometimes look very different to what’s being asked for in job ads. How do you make the connection?

Well this sector is different and probably unique because it happens all the time.  Many, many of its people are in it as a result of a career change. And employers commonly say that ‘soft skills’ – your passion and ability to work with people; to listen, learn, and respond to others; be responsible and flexible – can be as  important as formal qualifications. Of most interest to them is the kind of person you are.

What you should do

Want proof?  Well, just complete your profile in People Search and see what happens. Since we launched People Search a few months back we’ve found that newcomers are getting just as much interest from employers as experienced workers. People who talk about their passion and commitment tend to get noticed.

But don’t take our word for it – just log on now and complete your profile.  And if you need guidance on how best to do it, check out this other blog Five Tips to help you stand out in People Search

Can we help? If you need advice on what’s going to be best for you, contact the Career Centre on  or 1300 637 637.

Meet our 2017 Workmate of the Year – the amazing Veronica!

veronica crop 3


The carecareers’ audience across Australia has voted and declared Muswellbrook’s Veronica Matheson as the 2017 Workmate of the Year.

Veronica was one of 10 finalists shortlisted to win this year’s award.

Described by supporters as “a beautiful, warm, kind and giving person with a heart of gold and the patience of a saint” she was a clear winner based on your Facebook votes.

“I am just very flattered,” she said.

“But you couldn’t do this job without a great team behind you because working in the disability sector is a total team effort and we have a brilliant team here.”

Veronica, who works as a manager for Joblink Plus in Muswellbrook supporting people with disability to find employment locally, said it was a role and career that relies totally on a love for the job.

“It’s just so rewarding. Seeing the smile on people’s faces when they get a job and make it work – and the difference it can make to their lives is just amazing,” said Veronica.

We had some brilliant nominations this year from right across Australia – and unfortunately we could only shortlist 10!

And it was a tight competition.

Veronica was voted Workmate of the Year ahead of Gippsland’s Narelle Barlow and Adelaide’s Harbinger Singh.

Thanks everyone for nominating, and for voting. Your comments, and your enthusiasm remind us all of why we all chose a career in our sector in the first place.

And for even more feel good, we’ll leave you with this final comment from Veronica:

“I was just saying that this is the first time I’ve won against someone else. I did win senior girls champion in primary school, but it was a very small school and I was the only senior girl.”

While we may not be the most competitive of sectors we certainly have a lot to reward and celebrate.”

In our eyes, you’re all winners (but this year the iPad goes to Veronica.)

Five Tips to help you stand out in People Search


42186950 - set of diverse round avatars without facial features isolated on white background. different nationalities, clothes and hair styles. cute and simple flat cartoon style.


More and more people are posting their profiles in carecareers NEW People Search – where employers can find you and offer you work.  You haven’t! What are you waiting for?

It only takes a few minutes to complete your profile and make it searchable.  And here are five key tips to give you the best chance of being offered a job.


1        Photo

You want your People Search profile to look different from everybody else’s.  Including a photo of yourself is one sure way of making it do so.  If you’re camera-shy, that’s fine, but don’t leave the space blank and colourless. You can use one of our delightful avatars to make your profile look professional.


2        Short description

This is what employers see in their search  results, so what you write can be crucial in determining whether or not they take the next step.

What is most likely to make an employer interested in you? It could be your skills, experience or passions.  Pick what defines you and say it in one line. You can see good examples here


3        Full description

Take the opportunity to flesh out your profile so a future employer can get a really good sense of what you have to offer.  They have already clicked ‘View details’ so they are interested enough to read more about you.  Don’t miss the chance to tell them about your talents, passions and ambitions for the future.  It helps an employer no end to have a good picture of you and, if they warm to it, you’re half-way there.

Hint – if you have a recent cover letter, it’s a great place to start.


4        Tags

Including tags is a great way of ensuring your profile appears in lots of searches. A tag is a short-cut for an employer when he or she is searching. By posting a tag for every one of your attributes, you will ensure you are in contention each time that search is made.


5        Keep it current

Don’t forget to keep your People Search profile updated with any new training or relevant experience.

The profile includes a “Last updated” field and having a more recent date can imply a sense of urgency. This will encourage employers to reach out to you before you’re snapped up.


Can we help? If you need advice on what’s going to be best for you, contact the Career Centre on  or 1300 637 637.

It’s time to nominate your Workmate of the Year

Launch graphic WOTY 2017


It’s that time again! After the success of last year’s first ever carecareers Workmate of the Year award, we’ve decided to make it an annual event.

We’re looking for you to nominate a workmate who makes a difference to the lives of their colleagues, or the people they support, every day.  Take a couple of minutes to tell us who you think deserves the title and why.

We’ll post some of your great entries on our Facebook page. We’ll also post the shortlist of finalists so you can decide the eventual winner. Both the winner and their nominator will win an iPad.

Find out more right here. And don’t forget to share this post with your friends, workmates and clients and encourage them to nominate as well.


NEW! Let employers find you with People Search

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Introducing our NEW People Search – where employers can find you and offer you work.

If you’re familiar with carecareers, you’ll know that there are a lot of jobs up for grabs. But up until now, it has been down to you to find the right match.

Now all that has changed.  With the launch of People Search, if you complete a simple one-page profile, employers will be able to discover you.


Employers will be using People Search to match people with their current vacancies.

They know carecareers attracts many talented individuals who use us to advance their careers. People like you.

What’s the benefit to you?  Now, in addition to selecting jobs you are interested in, you can let employers tell you when they think you might suit a particular job.

So now you can increase your range of opportunities, and perhaps even be offered jobs you might not have thought of, all in a way that is entirely controlled by you.  You decide what goes into your profile and if you want to follow up employers’ interest. Your privacy is assured and you can turn your profile on or off at any stage.

It takes just a few minutes to set up your profile and getting started is easy. Just log into your Candidate hub, follow the simple instructions to complete or update your profile, then tick “Make my profile searchable” to be listed instantly.

Why not make your profile visible to potential employers today?

Questions? You’ll find answers and access to People Search here or you can contact the Career Centre on  or 1300 637 637.



A million reasons to work in the care sector





Do you need convincing that a Career Quiz can seriously help you make important life decisions?  Then read on…

Late last year we passed a bit of a milestone when the one millionth carecareers Career Quiz was completed.   Yes, one million people have taken the quiz! Why? What did they gain from the experience?

If you have taken the quiz then you know it gives you feedback on your personality, skills and, if appropriate, it suggests where you could best apply them in a career in the care sector.   So how accurate and useful is it?  You might be surprised.

Part of carecareers’ brief is to reach out to talented individuals with no previous experience of working in the care sector.  There are many people out there with much to offer who would flourish in a person-centred industry such as ours.

If you are one of those people, you will know that it’s a big leap to make a career change into a new sector in which you don’t have any experience.

Early on, our research told us that an online tool which helped users self-assess their fit with the sector could go a long way to bridging that gap.  A great deal of work went into designing and building the career quiz; the massive uptake is validation that it has paid off.

And the result?  There have probably been a million different results.  Some people learn that maybe the sector is not for them, which is a valuable outcome in itself. Others decide the profile they receive is all they need, that’s fine too.

But for a third group it’s the starting point of an important journey, one that takes them in a new direction or fulfils a long-held hankering for something more meaningful.  Every week we hear from someone now enjoys a rewarding career in our sector as a direct result of the Career Quiz.

So just in case you’ve not yet joined the million-strong community, why not give the quiz a go?  It will only take you five minutes, it’s fun and easy to do and, who knows, perhaps it might take you somewhere unexpected…

And if this is the start of a journey for you, our Career Centre (1300 637 637 and is here to help you if we can with one-on-one career advice. The service is free, independent and confidential, and nothing gives us more pleasure than to talk to people who are making positive life changes.

Happy New Year! Made any resolutions? Try these…


We hope you have had some rest and relaxation, and now you are ready for new challenges…

There’s no better time to make a bold move!  Why?  Because all around the country people use the New Year as a time to refresh and make changes, which means that lots and lots of opportunities open up.  It’s no coincidence that late January through March is one of the job market’s busiest periods.

So are you ready to take your own steps to realise your potential? These handy steps will help you on your way.  Why not make them your New Year resolutions…

Community Inclusion requires greater engagement


Community inclusion and participation for people with a disability is a foundation stone of the NDIS. Yet inclusion and participation is often represented as the responsibility of the person with the disability, or their carers and support providers.

True community inclusion, however, requires that people without a disability understand their role in ensuring people with a disability feel comfortable in the range of community settings, feel a sense of belonging and are able to take advantage of opportunities.

That is one of the reasons why a few years ago The Junction Works developed an opportunity for a group of Year 10 Students from Holsworthy High School to volunteer at our annual SPARK Festival for people with an intellectual disability in a project we call SPARK Experience: Youth Engagement.

Getting the support you need to realise your potential

Whatever work you do and wherever you do it, you do it better if you have a solid support network behind you. Family, friends, work colleagues and neighbours can all be active or silent partners in your wellbeing – people you can call on or maybe just take strength from knowing that they are there.

The people who work in our sector are fantastic at supporting others – precisely the people you would want in your own support network. The irony here however is that your strength in offering support can sometimes mean your own needs get overlooked.

Professional members’ organisations – made up of like-minded individuals working in the same industry – can enhance your skill-set and complement your networks of support.

True Stories: Mim Kuipers – Finding work for individuals, with benefits for the whole community

Mim is an Employment Broker with My Place Foundation in Busselton, South West WA


I didn’t intend to create a career for myself in the disability sector, but initially “fell” into it when I started doing weekend respite with a young lady in my own home. She was a delight to have, and it piqued my interest. I was also extremely impressed with My Place Foundation, and their values and high regard for their clients and staff. My background is retail management, small business owner, and sales and marketing. I didn’t ever consider that these skills would lead me into the disability sector; however my current employment fits perfectly with these skills.

The work I do:
I find employment or help individuals with disability to set up their own small enterprise, according to their interests and passions. Many individuals with disability have never been afforded the opportunity to work, due to perhaps not fitting well with existing employment pathways, or having been deemed not capable of working. The “My Work” programme (formerly Open Workforce), which My Place Foundation in WA has set up, was initially set up as a pilot project to show that it is a very viable option for people with disability to work. They can and often want to work, and if we can approach this with creativity and finesse we can make it happen.

What I value most about my role:
The employment programme “My Work” has been an incredible platform to educate and inspire the broader community to consider how they can be instrumental in bringing about positive change for individuals who have often been pushed aside. Finding employment roles in local businesses for individuals with disability has shown the broader community what is possible when we start to think and act more inclusively, and that it not only has a great impact on the person gaining employment but also the staff, and others around them. It is often said that the person with disability, brings something uniquely wonderful to the workplace that no one else could. Most of our participants have never had a paid role before. To be earning a wage for the first time in their lives, gives such a sense of pride.
Please click on this link to see some of our participants in their newfound work places.

How the NDIS changed the way I do things
NDIS has given people the opportunity to make more choices, and the ability to pursue their interests and goals in a much more viable way than ever before. Employment is certainly something that can and is chosen for individuals to pursue.

My Employer:
My Place Foundation are a disability service provider in Western Australia, who have always been committed to providing individualised and flexible service according to a person’s unique needs. They are very versatile, and provide an array of different supports. It has been an honour to have been employed by such a forward thinking organisation, who have the highest integrity.


New content, special offers – exclusive to carecareers users



At carecareers we know that you can get tired of having to set up lots of logins for one website or another. So we don’t give you forms to fill unless we really have to.

However if you want to progress your career (and that’s why we are here after all) there is a real advantage in registering with carecareers. You need to enter only a name, email address, and password – it takes less than a minute – but it is enough to enable us to assist you.

And you can now enjoy the benefits immediately with some new exclusive content which is available only to those who register with carecareers.

The first batch of exclusive content includes:

The carecareers Insider Guide – This special manual is subtitled “How to make the best application for a job in the care sector” and it captures what we have learned over the years from talking to hundreds of hiring managers. It’s an Insider’s Guide to what works, and what doesn’t, when applying for roles, (including by smartphone) – as told by those making the hiring decisions.
Cover letter templates – Once you’ve read the guide these might inspire you to make that application with an edge to clinch your dream role.
Save 50% on the cost of the Induction program – for a limited period only this voucher will grant you access to carecareers’ award-winning Disability Induction Program at half the regular price.

Enjoy this content with our compliments. We intend to regularly add to it, so be sure to watch for updates.

If you are already registered, click here to take advantage of the new exclusive content.

If you have not registered with us before, you can do so here. It’s really quick!

Please be assured that in the registration process we ask only for the bare minimum information we need; we always respect your privacy and we never share your details. For more details see our privacy policy.

Beware of dodgy job offers

What to do when you get an unlikely offer by email


A couple of weeks back Jo* contacted us about an odd job offer she had received.  Molly Harris, manager of ‘First Choice Travel’ had ‘reviewed [Jo’s] resume on the site Care Careers and decided to make you an offer’ – of a Travel Assistant position.

It was odd because the job offer came out of the blue, odd that it was a role in the unrelated travel industry and, oddest of all, Jo does not even have her résumé on carecareers.

Jo was immediately suspicious and she had good cause to be. Molly (who also uses aliases – Alyssa Lovely, Mark Ella and more) is not a real person.  First Choice Travel is a real company, but this has nothing to do with them – their identity has been stolen. The ‘job offer’ is actually an elaborate cover for an invitation to participate in money laundering. Accept the ‘job offer’ and you could find yourself talking to the police.

The good people at Scamwatch, the Australian Government’s fraud-busting service, tell us that these kinds of scams are surprisingly common.  Many websites are reluctant to talk about them for fear of losing business, but the reality these days is that almost nobody can give you a 100% guarantee that they can completely shield you from this sort of trickery.

That does not mean you should never go online again; you can keep yourself safe by exercising some basic common sense. Never offer more personal details than you need to, and be especially wary about sharing your bank account details, tax file number, passport, driving licence or other ID details. Don’t respond to, or click on links in suspicious emails.

If a job offer looks too good to be true, it almost certainly is not true. Tell-tale signs of a bogus offer include bad spelling, bad grammar, an email sent in the middle of the night from a person and/or email address that you have never heard of.

You should always exercise basic precautions, and trust your judgement rather than a stranger’s propositions. If in doubt check out the latest scams on the Scamwatch site or ask them for advice. Stay alert and you will keep yourself safe.

And most importantly don’t let this kind of stuff colour your impressions of the overwhelming majority of legitimate organisations who use the web thoughtfully, legally and ethically. They and you deserve better.


Lastly, Molly, if you are reading this, you really should be ashamed of yourself.


Had a bogus offer yourself? Tell us about your experience…




*Not her real name

Need a course to take the next step? Find it on carecareers.

Introducing the NEW carecareers Course hub



If you’ve ever thought that you would like to take a course to advance your career, but were not sure where to find out about your options, perhaps we can help.


There is an ever-increasing variety of courses and training options available in our sector, and the opportunities for professional development have never been so strong or so numerous. There are also more training providers than ever before, so it’s important to choose those whose courses are best suited to the needs of the industry.


carecareers’ reason for being is to attract talented people into the disability, community and aged care  workforce and to encourage you to reach your potential.  We talk to thousands of people employed in the sector and would-be career changers every year.


We know that for many of you training is an essential step and you would welcome independent advice on which course to choose.  However up until now we have not had a preferred destination to which we could direct you.

Our new Course hub on carecareers will help close the gap.  It features a selection of courses from Registered Training Organisations operating in our sector.  You’ll find everything from short online courses to the key nationally recognised qualifications.

Our aim is to connect you with the industry’s best course providers and so we are partnering with organisations which have a shared vision for the project and the sector.  We don’t have training options for every area of the country yet, but the number of courses on offer will steadily grow.

But enough about us. This is your site, and we encourage you to check out the new Course hub and let us know how it can best help you.  Your feedback, suggestions and opinions have made carecareers what it is today, and we look forward to talking to you about new possibilities.

Click here for the Course hub. Happy exploring.



New collaborative model for migrants to train in Aged Care



SkillME is a three-year pilot project funded by NSW Government through Multicultural NSW to assist migrants in Inner Sydney with skills and qualifications to find suitable employment, by helping them through the complex process of having their skills and qualification recognised and through training or work placement pathways. Metro Assist is the SkillMe project manager.


SkillME runs training programs in collaboration with employers and other partners to develop high quality employees.  The structure and delivery of these programs is flexible to meet the needs of employers.


A good example of this collaborative model is a recent training program in the aged and disability sector with CASS (Chinese Australian Services Society), MTC Australia, BCA National and SkillMe working in partnership to provide staff for the new CASS Aged Care facility.


“Over the last 35 years, CASS has dedicated to serving the community and addressing the needs of migrants.  Through this joint venture with other passionate community partners, we hope to train up quality people to join the aged care industry and to address the culturally specific needs of the ageing population. Ivan Wong, Senior Executive Officer, Home Ageing Services, CASS Group.


In the model illustrated in the chart above, the roles of the partners are:

  • CASS is the employer partner who informs the program of their needs, selects the RTO together with Metro Assist and coordinates work placement of participants in a range of their services.
  • BCA National is the RTO providing the training in Certificate III in Individual Support.
  • MTC Australia provides the Skills for Education and Employment (SEE) program component which improves language, literacy and numeracy skills. This component is integrated into vocational training with language, literacy and numeracy skills being taught in this program having a strong vocational and industry focus.
  • SkillMe (Metro Assist) works with CASS to design the program, brings the appropriate partners together, connects participants who are suitable for the program and has overall management of the program.


From a SkillMe participant’s perspective this collaborative model provides the support they need while they are doing their vocational training. It not only cuts down the time for them to engage with individual services but most importantly the combination of employer engagement, vocational training and language, literacy and numeracy  training helps them to put skills and knowledge from the classroom in to a workplace context.


A SkillMe collaborative model training program has recently completed in the Furniture Removal and Warehouse Operation sector.  The English levels of participants improved dramatically over the 6-month training period and even at this early stage since program completion, over 55% of participants have found employment.


There is potential to conduct more of the SkillMe Collaborative Model Training Programs. If you would like to explore how this opportunity could work for you please contact:


April Pan, SkillME Coordinator at Metro Assist

T: 02 9789 3744          E:


TRUE STORIES: Joseph Majambere – Supporting people from all backgrounds to become who they wish to be.

Joseph is a Support Planner (Case Manager) with Community Care Options (CCO) in Coffs Harbour, NSW

Joseph Majambere  5

I was born in Burundi, a small country located in Central-East Africa. In 1993, at 11 years of age, civil war broke out in my country – I lost my father as a result of the war and due to survival needs, our family was unable to grieve for him. My family and I lived in a refugee camp for the following 14 years. Living in the refugee camp was extremely formidable, adjusting to a new way of living, I experienced numerous times of hunger and starvation. I often felt extremely scared and we did not feel safe. On many occasions we left our tents and slept in the forest, as we were in complete fear that killers would come during the night and murder us.


My mother became unwell and this became a normal state for my family. As the eldest child of my siblings, I assumed responsibilities and cared for my mother and my siblings. I grew up before my time and missed out on experiencing my childhood and adolescence. As time and the years moved forward, I was familiar with this way of living and embraced my circumstances – although I had no material possessions, I had great wealth in the love I shared with my family and the refugee community.


In the camp, I became a Youth Leader and encouraged children/teenagers to become involved in the Norwegian People’s Aid’s (NPA)  ’Right to Play Program’ (a NGO that established various activities to address needs of the refugee population such as emotional trauma; assisting people to maintain their health, hygiene and well-being; farming and knitting cooperatives to develop economic independence);  and becoming involved in NPA’s ‘Coach to Coach Program’ (various sporting activities, for example, soccer, netball, marathons, rectangular jumps) – Norwegian People’s Aid provided the opportunity for some play time, social interaction and teamwork for young people to enjoy and be part of in the camp. The work NPA achieved left a lasting impression upon me and was life-changing for me.


Ten years ago, my family and I arrived in Australia, unable to speak English and were settled in Coffs Harbour. This presented another totally different culture that I learnt to adapt to. I found this to be very personally challenging as Australia has so much freedom, I had never previously been exposed to the level of freedom enjoyed in Australia and the diverse culture. I learnt to write and speak English. As I have grown, my confidence has increased and I’ve become more comfortable and familiar with the Australian-way-of-life. The support I received in Australia is truly appreciated.

Australian disability knowledge has a new home in the CADR Clearing House



The NDIS is building a new disability market where people with disability and their families will have choice and control over the supports they receive. They need to know what works, for whom, under what circumstances and at what cost. Likewise, to be informed practice leaders and achieve the best outcomes, disability practitioners need reliable research evidence to inform their practice.

Typically though, disability related research evidence has been hard to find and apply to the ‘real world’. Much is written in difficult language or it may take a lot of time to locate the kind of evidence you need. To help change this, the NDS Centre for Applied Disability Research (CADR) has launched a new Disability Knowledge Clearing House. More than an online library, the Clearing House is a hub for those seeking to learn, collaborate and better connect research evidence to policy, practice and life experiences.

The Disability Knowledge Clearing House is designed to be a one stop shop for disability knowledge,” according to Gordon Duff, General Manager of Sector Development and Research at National Disability Services.

The Disability Knowledge Clearing House is a repository of links to a wide range of disability research, evaluation and other resources. It will assist NDIS participants to access the right supports and disability service providers to deliver evidence based best practice.

Key features of the Disability Knowledge Clearing House include:

  • The contents of the 2014 Audit of Disability Research, which will be added progressively over time to complement a wide selection of other material.
  • The opportunity for users to browse and find material relating to specific disability groups, support types, locations and formats, and organised by nine key domains of inquiry aligned to the UN’s Convention on the Rights of Persons with Disabilities (UNCRDP).
  • A growing collection of Research to Action Guides, intended as accessible summaries of ‘what works’ across priority topic areas determined in consultation with key stakeholders.

This resource comes at a crucial time with the roll out of the NDIS,” said Mr. Duff. “Please explore the site and send us your feedback to support the aim of building the most comprehensive collection of disability research evidence and resources for the Australian context, and putting that evidence into practice”.

TRUE STORIES: Jenny Papara – It’s not a walk in the park, but I love my job.


Jenny is a Support Worker with Centacare, Queensland

Jenny Papara 2

I entered the sector because I wanted something very different than what I’ve done in the past.  I’ve done nursing in aged care and I have done behaviour at school for 10 Years, then my husband and I had our own business.  And now I work in disability and what an amazing job it is.

Atypical’ day for me is very varied and full –  with clients’ food and clothes shopping, banking housework,  medication,  personal care and doctors’ and other appointments.  I work out of Centacare’s Sunnybank office.  The support this office gives me to do my job is amazing.  I’m very lucky.

This job is not one where you sit down all day. This is a job that you have a lot of responsibility on your shift.  You need to make sure you’re on top of things with your clients.  Make sure you understand what the doctor is saying.  You need to make sure you’re giving the right medication to the right client, to right dosage, the right paperwork in place.

We don’t have the NDIS here yet, but we are learning a lot about how our clients will benefit from it and we are looking forward to it.

Supporting your clients and empowering them in their everyday life is a beautiful thing.   It’s not a walk in the park. I’m not going to lie.  But the best thing about the job is my clients. I love my job. I love coming back to work so I can make a difference in their lives.

If you’re a person who is not afraid of hard work and wants to learn something new every day, then this could be the job for you.


Jenny Papara


Sunnybank, Queensland


TRUE STORIES: Vanessa Adzaip – I never gave up

Vanessa is an Auslan program coordinator and lecturer, supporting deaf children, young people, and their families to improve their communication skills. Vanessa also works with professionals who want to study Auslan.


Vanessa Adzaip


I am a Deaf person raised by hearing parents who never lost hope despite the challenges I faced. My family sent me to a special education school offering a Deaf unit.  I found myself very comfortable and happy with classmates who were like me, because I could communicate and understand them completely, so much better than at hearing school.


My performance in my secondary years inspired me to keep on dreaming for more success with the enlightenment, love and support of my dear parents and relatives. I enrolled at Holy Name University taking up a Bachelor of Secondary Education majoring in Special Education and Computer Science.  I was very anxious, knowing that I was the only deaf student enrolled in the university.

True Stories: Dale Clark – If I can, anyone can…

Dale Clark


About three and half years ago, after being self-employed for many years, I decided that I was fed up with what I was doing and chasing money owed to me.  So I made myself unemployed and after a few visits to a job agency the opportunity came up to start a Cert III in Disability through the Pathways Program which was supported by Nexus and another organisation.  When it came to the work experience part of the program, Nexus gave me the opportunity to do so in one of their group homes.

Soon after this was complete I was employed by Nexus as a Casual Disability Support Worker Level 2 and after six months I gained a permanent Level 2 position.
After another seven months I was given the opportunity to work as a temporary Level 3 Key Worker position which in the last few months has been made permanent.

The Disability Sector offers so many opportunities and if I can relearn and commence a new career at 51 years of age anyone can. It’s wonderful!

Dale Clark
Level 3 Key Worker (DSD 3)
Nexus Inc
Moonah , Hobart

True Stories: Kathy Taylor – My one regret is that I didn’t do it sooner!

Photo of blogger Kathy Taylor

Before entering the disability sector I worked in a small goods factory for 10 years. A family member worked in the sector and suggested I try a career change and go work with him at Nexus Inc.

At first I was scared about the change, in particular the fact that someone apart from my family would be relying on me to care for them. After a gentle shove from him I bit the bullet and approached Nexus about a job. After completing a 3 week short course about community services I commenced work on the 27th November 2006.

I was allocated 3 houses to work across a on a casual basis and within 3 to 4 months I was offered a trial permanent position. This was the start of the best experience of my life.

Working with the residents is so rewarding. You feel like you can make a difference to how somebody sees themselves. It’s great going on outings, holidays and most of all just spending time with awesome people.

In 2009 I was offered a chance to try out for a House Manager position. This was something I had planned to do in the future, so when the opportunity arose I took up the position. This gave me a whole new outlook on things.

Over the time I have seen the sector grow and change for the better.

I only have one regret about entering into this sector and that is that I didn’t do it sooner!

Kathy Taylor
House Manager
Nexus Inc.
Granton, Tasmania.

True Stories: Lucinda Bruce – Doing what I can to help out

Lucinda is an All Rounder – a Business Services Supervisor with the Endeavour Foundation in Mackay, Queensland.

Lucinda Bruce

My role pretty much is helping out wherever needed. I returned back from Maternity Leave this year to find my role as Esafe Supervisor had changed as well as where I was situated in the workplace.  I perform office duties on a daily basis as well as filling in whenever a staff member is away on holidays, to help out!

Endeavour Foundation Mackay is a great facility that offers great opportunities to those with a disability. It’s been an honest privilege being a part of this company.

I continue to learn something new every day and Endeavour has inspired me to follow on with where I want to be in life. I’ve met some fantastic life-long friends along the way!

What I most value about my role is the experience with several different people with an intellectual disability. They have shown me to value life and given me a more positive outlook on life. We’re all different in our own ways and every one of us is perfect in our own way. I get to mentor and be a guide to many supported employees who make working in this sector worth it by helping them achieve their goals and help them life a normal life.

Lucinda was a finalist in carecareers Workmate of the Year 2106.  Part of her nomination read:

“Lucinda is a true all-rounder, who works hard, gets on with everyone, shows respect and care to all and is a real asset to our workplace.  Lucinda is also studying for her Certificate 4 in Business by correspondence, while working everyday Monday to Friday and raising a baby…

Lucinda is a very caring, compassionate person and has earned the trust and respect of all of our Supported Employees/Staff/Families/Carers.  Lucinda deserves our respect, gratitude and appreciation for all the hard work and care she puts into all of the tasks she does at our work place. “

Lucinda Bruce

Endeavour Foundation

Mackay, Queensland.

Workmate of the Year – the winner!

Workmate of the Year – the winner!


Congratulations to all the entrants and finalists in carecareers’ inaugural Workmate of the Year.

The response from people working in the disability, aged care and community sector was truly overwhelming.   We had more than 200 entries from across Australia representing the very best in our sector.  The nominations contained heartwarming stories of an amazing group of dedicated, selfless people, but in the end there can be only one winner.

The 2016 Workmate of the Year is Katelyn Budrys from Blue Cross in Victoria.


Katelyn Budrys Winner crop


Katelyn is described as ‘always cheerful, friendly, kind, caring, and helpful and will go out of her way to do extra special things for her colleagues and residents.  The passion that Kate displays in her job is amazing.’

There were more than 700 votes for Katelyn and she will soon receive her prize of an iPad, with another iPad for Wendy Starkey who nominated our winner.

We would like to congratulate Katelyn for her contribution to their workplace and we’d also like to thank all the entrants and everyone who nominated a worker.


The carecareers team

True Stories: Prue Clark – No two days are the same

Many of us easily ride a bike, kick a ball or swim in the pool on the weekend without a second thought. But for some children and adults with physical disabilities, they need hours, days, months or years of physiotherapy to be able to move with ease.

CPL has a team of expert Physiotherapists across Queensland to help improve the gross motor skills (like sitting, standing, walking and lifting) of children and adults with disabilities.

Prue Clark is a physiotherapist working for CPL

Prue Clark, one of CPL’s Physiotherapists in Townsville, said that while no two days are the same, every day is about helping clients to achieve their full potential for physical independence.

Working amongst a team of seven Allied Health professionals at CPL’s Townsville service, Prue helps over 15 clients every week with specialised exercises, therapy or equipment to help them participate in everyday activities and environments they enjoy.

Prue said she starts each day with a cup of English breakfast tea and a smile.

“Over my two and a half years with CPL, I’ve never had the same day twice!” Prue said laughing.

“My day can range from travelling to help a client in their home, to a school or community visit, running a group therapy class like hydrotherapy, or a client appointment at our Townsville office.

“From age range to individual needs, every client and every appointment is different too.

“One client might have a goal of improving at a sport or in play time, where another might need help with balance and core stability, or it might be time for an equipment update or review.

“I love that I can support each client in a different way to help them achieve their individual goals,” she said.

Aside from working in CPL’s Townsville service, Prue is also part of a team of three who tackle a 10 hour drive to Mount Isa for outreach services three times a year.

“In one week, we would provide at least 150 hours of service between the three of us,” Prue said.

“We visit around 15 clients out in Mount Isa that otherwise have limited access to physio, speech or occupational therapy.

“We also assist a variety of staff with professional development opportunities so they can better support people with disabilities in their community,” she said.

Prue Clark

CPL – Choice, Passion, Life



TRUE STORIES: Carron Bullock – Patience, encouragement and understanding

Carron Bullock is Manager, Townsville and Surrounds for Cootharinga North Queensland.   She provides support to staff, customers and their families and has worked in the sector for over 35 years.  She welcomes the NDIS which ‘means our customers and their families have a greater say in what type of service they want and who delivers this.’

Carron Bullock (Community Support Manager - Townsville)

I entered the sector so I could learn how to be a positive role model and help make a difference in someone’s life.  I have enjoyed working with customers who moved from home into supported accommodation.  This was to learn how to cook and prepare their own meals, attend to basic household tasks such as cleaning and washing, and learn how to budget and pay bills and do grocery shopping.  Anything that would assist them to live by themselves.

The customer then moved out into their own home with very little support.  I still see some customers from the past around town and it makes me proud to know I played a part in their independence.  It’s rewarding to see customers are managing well and some are in new relationships.

I value the friendships I have made and the people I have met. Every single person I have worked with has taught me to be the person I am today. It hasn’t all been easy. I have been yelled and sworn at, told to mind my own business and told to get out. Of course I never went anywhere. I look back now and laugh with some of those customers. With patience, encouragement and understanding I was always there.


Carron Bullock

Cootharinga North Queensland


True Stories: Tania Hornberg – Preparing young people for the disability jobs of the future

Tania Hornberg - True Story

Tania Hornberg is a person with a spinal cord injury trying to lead an ‘ordinary’ life in rural Queensland in all its fullness, including accessing the support for leading an active community and social life.

For years, she has been held back by having the control of funding and design of services outside her own hands. The National Disability Insurance Scheme is set to put the power back in her hands, with new, targeted support and better coordination of access and services.

The introduction of the National Disability Insurance Scheme will generate a growth in the sector, with thousands more job opportunities. Tania believes it is a basic human right to receive adequate lifestyle support funding, and why she is committed to sharing here experiences with young people.

“For my quality of life and in my experience as a person with a disability, it is very important that we engage with young people and make them aware that there are good careers in the disability sector,” she said.
Tania Hornberg works part-time and has recently become a workshop facilitator with projectABLE, a free program for high school students offering an interactive disability awareness and an insight into careers in the disability sector.

Her openness, out-going nature and honesty have made her a natural for the role. Ongoing training and support will help her engage with school groups, and develop new skills for her advocacy work and career.

Tania, along with a team of projectABLE presenters in Townsville, recently held her first successful workshops with mixed groups of public and private school students. It was a fulfilling experience, she said.

“I’m proud of having the opportunity to use my skills to make people aware of the range of career options available in the sector. There are a lot of young people with the nature, the aptitude and the passion for advocacy work or to be good support workers or to design the next generation of wheelchairs,” she said.

“With the NDIS kicking off, people like never before have the opportunity to look at the type of services and support they might need, think outside the square. “They’ll be saying ‘this is what I need’ and we’ll need more workers who can deliver on what people like me need.”
Tania Hornberg

Contact projectABLE


True Stories: Martina Cross – There’s no business like show business

Martina Cross and Amy Lawrence performing their roaming act The Tattered.

For many people with disabilities, being able to communicate your thoughts, feelings and emotions can be a daily challenge. But thanks to CPL’s Screech Theatre, and one very dedicated CPL employee, people with disabilities have found their voice on the stage.

Martina Cross, Director of Screech Theatre first started with CPL five years ago as a support worker.

“I’ve have always been interested in drama and theatre performance – I was the child that was always dressing up and putting on shows for all my friends and family!” Martina said, laughing.

“I studied applied theatre at uni, which is a little different to traditional drama, because it uses drama and acting in the community for a reason.

“At CPL, we use theatre and drama for therapy and to help our clients improve their communications skills and confidence.

“I’ve been coordinating Screech Theatre for the last three years, and I love it because it provides an avenue for people with disabilities to express themselves in a different way. The confidence they gain in the drama room can be transferred into every day confidence,” she said.

Martina describes the best part of her job as “seeing performers overcome huge barriers to achieve things like speaking for the first time, or using a new communication device in front of an audience.”

“We had a performer last year who was 22 and was nonverbal – he had never spoken. But after four years of drama and performance training with Screech, he used his communication device for the first time in public, on stage. It’s these kinds of stories that make my job one worth having,” she said.

Martina explained that Screech Theatre is currently planning their next performance, which is a collaboration called ‘Beyond the yellow brick road’, which is based around the Wizard of Oz and Dorothy’s next adventure!

“I’m really passionate about having every client involved and participating – we modify activities for each session so all ability levels can be included.

“Screech Theatre’s participants are all interested in different parts of theatre too – from production, directing, costume and set design, dancing, singing and of course acting. I like to encourage each individual to pursue the parts of theatre they enjoy the most,” she said.

Martina Cross

CPL – Choice, Passion, Life


True Stories: Debbie Grant – A job where you learn every day

Debbie Grant web

Many of us easily jump out of bed in the morning, have a shower, brush our teeth and start the day. But for some children and adults with physical disabilities, beginning each day is a little more challenging.

We learn how a CPL Mobile Carer supports people at home and how she’s been improving her skills with the help of a new conference.

CPL provides personal care services in the homes of more than 600 clients in Queensland, helping them with everyday tasks that many of us take for granted.

Debbie Grant is one of CPL’s Mobile Carers, and travels all across Moreton Bay and the Sunshine Coast supporting a range of clients to start their day and get out into the community and live the life they choose.

Debbie has been working in the disability sector with CPL for 18 months and says it’s one of the most rewarding roles she’s ever worked in.

“As a school student, I did some work experience at a school for kids with disabilities and it’s taken me about 30 years to get back to this career,” Debbie said.

“I love my role and I love coming to work every day because I get to meet some amazing people, and hopefully I get to improve their daily life,” she said.

From assisting someone to start their day to meal preparation or taking kids to movies in the school holidays, no two days are ever the same for Debbie.

“Our clients are all individuals and they should be treated as people, not their diagnosis,” Debbie said.

“You shouldn’t just go in and do a task, shower somebody; you’ve got to involve the clients, and you’ve got to show dignity and respect at all times.

“I’ve learnt that, more so now than ever, I need to empower clients to make the choices themselves.”

“It’s a job where you learn every day: I learn from clients; I learn from fellow staff members; I learn from parents of clients.

“I realise that instead of concentrating on their disability, I need to concentrate more on their ability.”

“We need to be providing the best quality service we can; we need to be people-focussed, and we need to provide care that has continuity for our clients.

“Everyone needs to be focused on the person not the disability, but the person as an individual,” she said.

CPL – Choice, Passion, Life


True Stories: Charbel Trad – Making today better than yesterday

Charbel Trad, CPL

True Stories: Charbel Trad – Making today better than yesterday

Did you know that CPL provides services for more than 8,000 children and adults all across Queensland? We have many dedicated employees who work hard to make sure that every one of our clients receives the services they need to live the life they choose.


One such employee is Charbel Trad, one of CPL’s Service Facilitators at our Browns Plains service.

Charbel has been working with CPL for four years and shares with us what a day in his life looks like…


8.00am – I arrive at work with a coffee in hand, time to get ready for a busy day!

8.30am – Time for our morning team meeting! This is where we discuss what is happening across the day and make sure that everyone understands what’s coming up in the few days ahead. It’s also a great chance for me to check in and say hello to many of our support workers who I don’t see every day. This is also where I collect everyone’s timesheets to make sure we all get paid on time!

9.00am – Now it’s time to check my phone messages and my in tray for anything that may have happened over night or that I missed yesterday afternoon. Many of our clients have overnight or evening support, like meal preparation or assistance with getting into bed for the night. It’s my job to check in and make sure everything went smoothly.

9.30am –My email inbox is packed! I need to spend some time sorting out and replying to emails this morning. I’ll organise some meetings with staff and also clients and families for next week, plus book some of our new employees into CPL training. We have three new support workers starting next week; it’s exciting that our team is growing.

10.00am – I jump in my car and head out on the road for some home visits with our clients. We meet over a cuppa and I check in to see that they’re happy with their services and discuss any changes they might like to make. My motto is ‘make today better than yesterday’ so it’s important to me that our clients and our staff are supported in the right way to achieve this and live the life they choose.

1.00pm – Back in the office after a quick bite to eat, I’m now going to spend some time working on rosters and this involves a lot of phone calls to staff and clients. It’s my responsibility to ensure there aren’t any vacant shifts and I work together with my team to make sure everyone knows what hours they are working and where. I have to say I work with some fantastic clients and staff – it makes me love coming to work every day.

3.30pm – Tomorrow our Browns Plains service is hosting some training for our new support workers – time to set up the meeting room for local induction and manual handling training. I will be facilitating the training tomorrow which is something I really enjoy – it’s great to have the time to meet our new team members and welcome them to the CPL team.

4.30pm – Home time! I’ve got a busy day tomorrow.


What is a Service Facilitator?

CPL has a team of Service Facilitators who work in nearly every region across Queensland.

Every day they work with CPL’s clients and their families and make sure they’re happy with the services they are receiving.  How? Often Service Facilitators communicate with many different organisations outside of CPL (Department of Housing, Public Trustee, Department of Communities) to make sure our clients are receiving the best support.

They also help to supervise, train and support Personal Care Assistants (PCAs) and Support Workers in their team to ensure everyone is working together to provide the best possible service.

Do you or someone you know think they have what it takes? Visit to find out more.

CPL – Choice, Passion, Life


True Stories: Seini Apolosi – Making a difference every day


I am a Support Worker who is devoted to my clients, and I have been working in the sector for around 6 years.  Each and every day there are always new challenges to be met in regards to the needs of the children and individuals with special needs.

The support I provide is based around the individual’s goals and needs and I am fully behind the decision of the NDIS scheme to give more power to the clients.    NDIS will assist in people being able to make more support decisions for themselves.

I work for Caring Choice in South Australia.  Working with this company has improved my skills as a Support Worker – not only as an employee but also on a personal level as well.  I find that the management and staff are always such a great support for myself and others.  They monitor and make sure our performance standards are met and adhered to. I have much praise for my employers and colleagues.  Caring Choice’s head office is located in Malvern however they support individuals in the Adelaide Hills and Metro suburbs along with Regional SA.

I entered this sector based on my motivation to work and care for individuals.  By nature I am a passionate and committed person who believes in good work ethics, loyalty, integrity and in helping others in need.  I hope this will help others to realise how good it is to become a Support Worker and see how much of a very rewarding career this can be.

My typical day varies based on the clients I am allocated to work with for the day.  I might take my clients on an excursion to Victor Harbor, shopping or watching a movie.  I also organise fun activities that both the clients and I can enjoy doing together.  I will also try to ensure that each day is filled with fun, laughter, joy and fulfilment for my clients.

In my spare time I enjoy spending time with family, shopping, going on holidays, spending time with my BFF as well as AFL and Rugby.

What I enjoy most about my role is just knowing the difference that I can make to an individual. No matter how little or big a contribution I make or do, I know that every single day, hour, minute or second I go to work I’m helping to improve an individual’s life.

Seini Apolosi
Caring Choice

South Australia

True Stories: Mavis White – Changing people’s lives


Mavis White

For over a quarter of a century I have worked in the human services sector in a full time capacity. I’ve worked in aged care, dementia care and disability services.

I have been in a middle management role in the disability services program at Somerville Community Services Inc. since 2002. Somerville operates three distinct programs across the Top End of the Northern Territory:

  • Disability Services – includes supported accommodation and a social participation program,
  • Family Services – delivering free counselling and family support services, community programs and supported accommodation.
  • Financial Services – services to individuals and groups to assist them to successfully navigate financial crisis.

During this time I have been fortunate to hone my leadership skills whilst maintaining a very hands on role with the people we support. The balance of management duties with direct care support is what I find most rewarding.

I am committed to and passionate about the work I undertake. I am passionate about improving the lives of people with disability and ensuring that people with a disability have opportunities to experience a myriad of life experiences. At Somerville we believe strongly that people’s lives and personalities are not defined by their disability. We take great pride in our endeavours to provide a person-centred service that supports people to think big, aim high, identify and work towards meeting their desires and aspirations.

I’ve been fortunate to be able to use a number of my hobbies and interests in my roles within the disability sector to ensure people’s needs, wants, desires and aspirations are being met. Hobbies and interests including: swimming, watching sports such as cricket, tennis and NRL, attending live shows particularly music and dance, playing cards, cooking, gardening, watching movies and reading.

I believe in the principles and practices of person centred active support. While I work with people with quite profound disabilities the team and I ensure that the people we support have opportunities to be actively involved in all activities of daily living to the best of their abilities. Over the years this has meant that people we have supported have developed sufficient skills to be able to gain employment, have reduced staff supervision and supports and ultimately lead more fulfilling lives.

I love the lifestyle of Darwin and the freedoms and possibilities of working on a five acre block brings. I have been able to do things a little differently and provide some unique life experiences not usually experienced in suburbia. We have established a menagerie of different ‘farm’ animals at our property. Through caring for their pets the people we support have learnt new skills. Skills such as: cleaning the chicken coup, collecting the eggs, spreading hay, feeding the pigs, chickens, turkeys etc. Skills also in caring, nurturing, being responsible for another (even if it is a little piglet). These skills are then being transferred to other people; behaviours of concern are reducing including self harm.

At Somerville we believe it is essential that we lead by example and work together to ensure we live in an accepting, tolerant and inclusive community. To this end I try and ensure that the people we support are involved in as many community events as possible that meet their needs and wants. Events such as participating in the Top End Gran Fondo (a bike ride / race) or Royal Darwin Show Art Exhibition. We have also attended live concerts, pub jam sessions, theatre, festivals, sporting events, you name it, and the people we support have been there with bells on!

I do what I do with the belief that we can and do change peoples’ lives.

Mavis White

Somerville Community Services

Northern Territory

Vote now for the carecareers Workmate of the Year

carecareers Workmate of the Year

Thank you to everyone who nominated themselves or a colleague for the Workmate of the Year.

Here at carecareers we want to celebrate everyone going the extra mile in the sector and we’ve got a short-list of 10 outstanding finalists who are doing extraordinary things.

Click here to vote for who you think should become the inaugural carecareers Workmate of the Year.
Voting is open until Monday, 4 July 2016. The winner and the person who nominated them will receive an iPad.

So get your votes in now and be part of it!

True Stories: Jennifer Colorado – Making myself useful

Jennifer Colorado

The first time I came across people with a disability was when I was training to be a teacher in my home country of Colombia. I was on a teaching practical and there were three boys with special needs in the class. They were so lovely and showed me that there were so many different people in the world, so I thought what not work with people with a disability?

I’ve been in Australia for over five years now and at first I worked in a nursing home. But I found it too emotional and got very sad working with people who waited for friends and family to visit day in and day out, yet they rarely received visitors. I found a new role working with people with Alzheimer’s disease, which I enjoyed, but wanted a permanent position. I saw that Senses Foundation was advertising and applied to work with them. I have been there as a Support Worker ever since.

Every day is completely different at Senses. You never know what is going to happen and can’t expect anything in particular. You have to be flexible. My favourite thing about my role is the clients. They are absolutely amazing and achieve so much so often. I take great joy in seeing them achieve. As a Support Worker I am assisting people with vision impairment and with a disability aged 16 and over. Working with teenagers right through to seniors means I have to work out different things for people of all ages to try because it’s rare for someone who is 16 to like the same things as someone who is 70! Developing new routines and activities is important because it helps cultivate new skills and experience new things.

The people I have support have helped me learn and grow too. They helped me overcome my biggest challenge – communication. English is my second language, so I struggled with that at first. In time, my confidence in my English grew after spending time communicating with my clients. Having people be more patient when listening to and talking with me helped me become more patient and improve my communication skills with others.

Completing a lot of study has definitely helped me be a better Support Worker. I’ve done a Diploma in Community Welfare, Certificate III in Homecare and Community, Certificate III in Education Support for Special Needs, Certificate IV in Human Resources, as well as additional training in communicating with deaf and blind people and people with challenging behaviours through Senses. I try to keep busy all the time and do things that are useful to my job and life in general. Life is precious, so I don’t want to waste it.

Jennifer Colorado
Support Worker
Senses Foundation, Western Australia

True Stories: Elaine Carr – The career of choice

Elaine Carr

I always knew that I wanted to work with people and do something selfless. I never realised where it would take me though.

I started off working for a few health and disability services in the United Kingdom while I was studying at uni. A year into my studies I realised that uni wasn’t for me. So I took off and backpacked around Asia and Australia. I had a working visa for Australia and while working in a small mining town in Western Australia, I met Mick – my future husband. That wasn’t part of the plan, but I ran with it and settled in Australia. Once my visas were sorted out, I turned to finding a career. I narrowed it down to two choices where I could help others; aged care or disability. I chose disability because I thought it would be more interesting and challenging. It was the best decision I ever made.

Despite having absolutely no experience in the sector, Nulsen employed me as a support worker in a home for people with high care needs. Within my first year, Nulsen enrolled me in a Certificate 3, then 4 in Disability. Doing the training offered such an insight to the world of disability care. It was fabulous.

After a year and a half in that home, I was transferred to a home where the clients had challenging behaviours. Today, it’s a few years down the track and I’m still there. However, I’m no longer a support worker, although that is a part of my role as the Residential Services Manager.

I love to learn, so while working at Nulsen I’ve put my hand up for every training avenue possible. I participated in a mentorship program which allows me to be a mentor to other staff members. I’ve become a trainer and assessor of manual handling which means I can teach others correct lifting and manual handling techniques. I’ve also completed my Diploma of Community Services Coordination which was brilliant and helped pave the way for me to become a Residential Services Manager.

Training isn’t just good for yourself and your own development; it’s good for the people with disabilities that you support too. Training has made me more confident in my abilities and has opened up my eyes to other possibilities and ways of doing things. It also helps keep you up to date with new ways of doing things, policies and procedures. It’s almost as if training completes the picture of working in the care industry. It marries theory with working with people with a disability and your peers.

I never thought that when I started at Nulsen that I’d be a manager only four years later. But my motto is “If you don’t ask, you don’t receive”. So I asked my managers about new courses and training opportunities, I asked about new roles and job availabilities and by doing so I’ve completed numerous courses and climbed the career ladder. The possibilities in the disability sector are endless. There are no boundaries on what you can achieve.

Elaine Carr
Residential Services Manager
Nulsen, Western Australia

True Stories: Amber Ericksen – Stepping out of my comfort zone

Amber Ericksen

It was my son who led me to working in the disability sector. At just two-and-a-half, he was diagnosed with high functioning autism. I needed work, so figured that given my son’s diagnosis, working in the disability sector made sense. Despite having no experience, I found a job where they were willing to give me a chance working on reception. Given my life experience with my son and his condition, when a position managing the organisation’s respite service opened up six months later, I was offered that role. For the next seven years I moved through every position possible such as running social groups, after school programs and respite for children.

Then I saw a case management position advertised at Anglicare Victoria. Although I had plenty of case management experience in my roles to date, none of them carried the title of case manager. I figured that this was a great opportunity to step up my career, so I may as well apply. I felt that there was no harm in trying, and it was better to give something a go, rather than just wonder ‘what if?’. Plus, if I’d stayed in my comfort zone, I wouldn’t be where I am today.

I have been with Anglicare Victoria for the past 18 months as an Intake and Assessment Officer (previously known as Disability Case Manager). The ultimate aim of my role is to provide guidance and advice to people with a disability and their families. Anglicare Victoria plays a short-term role in these people’s lives, helping them by providing information, assisting them to apply for funding, or developing goals and plans with them. I am essentially clearing the clutter and confusion for these people and empowering them to develop skills and strengths so they can leave our range of services and do things independently.

There is always something new to do each day and the success stories is what makes the job so worthwhile. There’s nothing that beats being a part of a family’s success.

People fascinate me, which is one of the reasons I’m now studying to be a psychologist. After my day in the office, I head home and study in the evenings, after my family duties are done. Prior to this degree, I’ve completed a Diploma in Community Services and a Certificate IV in Disability.

I’m excited about my future once I’ve completed my psychology degree. But I’m also very excited about the future of the disability sector, especially seeing that the government is really starting to take a good look at the industry and implementing the National Disability Insurance Scheme (NDIS). It’s such a positive thing and makes me think that it will result in greatly improved services for people with a disability.

Amber Ericksen
Intake and Assessment Officer
Anglicare Victoria

Nominations are now open: carecareers Workmate of the Year

Nominate an outstanding employee for carecareers Workmate of the Year

Let’s be frank, some of the best people ever work in the disability, community and aged care sector.

Are you one of them? Or do you know someone working in the sector who goes the extra mile and makes life better for the people they support and their co-workers?

carecareers wants to recognise and celebrate the quiet achievers of the disability sector, the do-ers of the workplace, those who brighten up the place and get on with the job.

We’re looking for nominations for our Workmate of the Year, people working in the sector who:

  • Deliver outstanding support
  • Go the extra mile
  • Are a pleasure to work with
  • Make their workplace a better place

Nominations are now open until 14th June 2016.

A short list of candidates for Workmate of the Year will appear on Facebook shortly after, with voting open for the winning worker.

The winner will receive an iPad, and so will the person who nominated them.

So get your nominations in and be part of it!


True Stories: Paul Drewitt – Know WHY you do what you do

Paul DrewittI began my teaching career as a Primary School teacher but quickly became involved in special needs education to advocate for children with learning disabilities in order to access more of the curriculum. From the onset I took a keen interest in developing Education Adjustment Plans and leading teachers in processes to make modifications to their programs to meet the needs of students with intellectual impairments.

10 years ago I came to Henbury Special School as a teacher and quickly established a classroom routine, meeting outcomes to facilitate independent living skills. In particular, I have taken an interest in frontier augmentation techniques including introducing eye gaze technology to the NT.

To know WHY you do what you do is the key to remaining motivated and having an impact beyond the norm. I was very lucky early on to understand this, which keeps me pushing forward each day to develop new ways of meeting outcomes for students with disabilities.

I am now in a leadership role and realize that leadership is primarily about change and having the courage to push through and implement that change which directly benefits children with intellectual and/or physical disabilities.

Paul works as a Senior Teacher – Curriculum, Assessment & Reporting in Darwin, Northern Territory

Paul’s employer:

Henbury School is a purpose built Special School for students with disabilities in both the Middle Years and Senior Years of schooling.

Classrooms are complex, dynamic in nature and multi-level according to how students access the curriculum. Henbury’s Motto is ‘Preparing for Future Lifestyles’ and this overarching dedication guides each student’s annual Education Adjustment Plan or Transition Plan.

As well as its main campus the school also has students learning in outreach classrooms which are based at Casuarina Senior College, Darwin High School, Sanderson Middle School, Dripstone Middle School and Nightcliff Middle School.

Henbury School also strongly supports student learning via valuable community partnerships with the school house, the Op Shop, The Patch and a number of business enterprises and leisure venues around Darwin.

The Centre for Applied Disability Research is making it easier to put evidence into practice

Are you interested in evidence based practice? Have your say!

Evidence based practice means making choices based on the best available research and evaluation. To achieve evidence based practice, we must keep up to date with research literature. We need to know what works, for whom and under what circumstances.

However, the recent Audit of Disability Research in Australia found that the evidence base for disability is not fit for purpose and difficult to access. In other words, for research evidence to support our day to day practice, it needs to be more effectively communicated.

To help with this challenge the NDS Centre for Applied Disability Research (CADR) is making access to research evidence easier for people with disability, families, carers, and those working in and interested in the disability sector.

CADR has been funded by Australian Governments to upgrade the current disability research Clearing House. It will also host range ‘Research to Action Guides’ that analyse and summarise research evidence and show us how to put it into practice. The CADR Clearing House will be a central point for all research users to locate evidence that informs better outcomes for people with disability.

CADR needs your input on which topics will be of most value for Research to Action Guides for you; the people interested in and working in the disability support sector. CADR is asking which topic areas you would prioritise for more accessible and practical information. What research evidence do you need to make informed choices about effective practice and good services?

Read more about it in CADR’s consultation paper here.

CADR will also need user input when the Research to Action Guides are being produced. This is a great opportunity for people with lived experience, subject matter experts and lead practitioners in any area of disability practice to register interest in taking part in communities of practice testing Research to Action Guides in the field.

If you would like to contribute to this important project please complete the poll and/or get in touch with project manager Jacquelyn Johnson on 02 8229 9705 or for more information.

The poll will close at 5pm on Friday 3 June 2016.

The new Clearing House and the first Research to Action Guide addressing the health and disability service interface will be launched at the Research to Action Conference on 29 June 2016.

Please send this information on to interested people in your networks.

True Stories: Sunil “The pursuit of happiness”

Sunil Bhakri Ceo

The Pursuit of Happiness

Having been in recruitment my whole career and ran two successful businesses, in 2012 my wife and I decided to start our own aged and disability care service organisation, ADS Care. She had already been in the industry for 4 years and her dedication, professionalism and caring approach convinced me she should have the freedom to run an aged and disability care service the way she wants.

Initially I was in the background mainly assisting with non-operational tasks, such as websites, attending seminars and conferences, recruitment etc. As with most start-ups the first few years were very tough in terms of generating an income while maintaining our values of high quality care, individual choice and re-enforcing the values of participants.

As we grew I found my self spending nearly 100% of my time on day to day activities which involved training and mentoring support workers on the field. This is where I achieve my greatest satisfaction,

One example I always like to share is that 2.5 years ago we were supporting a 13 year old boy with Down syndrome. Although he has a beautiful heart he was prone to absconding, hitting, self-harm and general non-conformity issues. However we persevered and learnt more about his needs and wants.

I have supported him for approximate 100 hours without charge over this period in conjunction with his key support workers. Now 2.5 years on he has stopped hitting, never absconds, is active in the community and it is pleasure to be around him as we listen to his music and disco dance.

This participant has changed my life because after 25 years I now know what I was meant to do in my life. Although I am the CEO of ADS Care I am very hands on and relish the opportunity to play a  part in the development or progress of people who need care.

This is a hard yet rewarding industry and I appreciate it more with each passing day and thank Care Careers for letting me share this life changing story.

Sunil Bhakri CEO

ADS Care

ADS Care operates across the Greater Western Sydney area in NSW.

The Active Support Approach: Assisting Clients with their everyday activities

Active Support is a way for people with disability to engage in meaningful everyday activities of their choice, with the amount of support they need.

Active Support has been shown to improve the quality of life of people with disability and increased work satisfaction for disability service staff.

These three short videos show how disability service staff can expand someone’s world by using an Active Support Approach.

These videos have been produced by the NSW Government’s Family & Community Services and you can find out more information at their website.

Administration roles in the disability and community care sector

Administration roles in the disability and community care sector

Visit the carecareers job board for a full overview of the Administration roles available in the disability and community care sector in your area.

Or contact one of our Career Consultants at or 1300 637 637 for a friendly chat.

Transport and Facilities roles in the disability and community care sector

Transport and Facilities roles in the disability and community care sector

Visit the carecareers job board for a full overview of the Transport and Facilities roles available in the disability and community care sector in your area.

Or contact one of our Career Consultants at or 1300 637 637 for a friendly chat.

Frontline Professional roles in the disability and community care sector

Frontline Professional roles in the disability and community care sector

Visit the carecareers job board for a full overview of the Frontline Professional roles available in the disability and community care sector in your area.

Or contact one of our Career Consultants at or 1300 637 637 for a friendly chat.

Frontline Support roles in the disability and community care sector

Frontline Support roles in the disability and community care sector

Visit the carecareers job board for a full overview of the Frontline support roles available in the disability and community care sector in your area.

Or contact one of our Career Consultants at or 1300 637 637 for a friendly chat.

Make the Switch – Start your career today

Make the Switch - Start your career in Age Care or Disability today

Happy Holidays!


2015 has been another big year at carecareers. We have now had over 6.5 million website pages viewed and advertised over 16,000 jobs. And we are looking forward to even greater numbers next year, so it just might be time to take a look what the sector has to offer and make the best move of your career.

We would like to thank you for your support. The carecareers teams is wishing you Happy Holidays and a Fantastic New Year.

The carecareers team.

carecareers will close on 23rd December 2015 and re-open on 4th January 2016.

International Day of People with Disability

3 December  is  International Day of People with Disability, and carecareers is proud to celebrate the achievements of people with disability.

carecareers is committed to quality service for all our customers, and is now Relay Service friendly.

carecareers team at Relay Service training

If you are deaf or have a hearing or speech impairment you can contact us via the National Relay Service. Learn more about the National Relay Service at

How to make a successful Job Application via a Smartphone

Making a career change is not something you do lightly, but it can be a life-changing event.


Recent ‘industry’ surveys have told us that some people would rather starve, lose a finger or undergo root canal treatment than lose their mobile phone. That might all sound a bit extreme but there’s no doubt the humble smartphone is insinuating itself into more and more areas of our lives. You can use a mobile phone for announcing a birth, ending a relationship, sorting out your finances, or buying almost anything under the sun, so in the scheme of things applying for a job via a smartphone does not sound like too much of a stretch.

Searching for jobs is easy on a mobile device but is it a good way to make a successful Job Application? Well it can be, and some of the job applications made via carecareers have been excellent, but it is vital to do some planning and preparation first.

Firstly, your résumé must be up to date and easily accessible. On platforms like carecareers you can store it on your (mobile-friendly) Career Hub. Another option is to store your résumé in a cloud-based solution like Google Docs or Dropbox so you can access it anywhere.

Even easier, if you are applying via carecareers, is to send your stored personal profile instead. Your profile should contain the same information as your résumé, but you can make any late changes to your profile on the spot before you send it. So invest a little time in completing your profile and you will be one step ahead.

Secondly, your cover letter. Whatever you do, don’t apply without including some form of cover letter! Employers hate getting applications with no explanation or just a token line like “Dear Sir, here is my resume”. A cover letter is your opportunity to separate yourself from the pack and make it clear why they should be offering the job to you. Take the time to write a good cover letter- it really can be the difference between being ignored or being hired.

Again carecareers has a useful template for a cover letter. You can use it to prompt yourself to make the points that will get you noticed. It’s stored on the site and is conveniently set up and easy to use on any platform, including mobile.

Does sending an application via a smartphone speed up the process? Of course jobseekers want to get hired and employers want to fill open positions as quickly as possible. If you apply by mobile you don’t need to get to your home or office before pressing “Send”.

But many if not most organisations will still have a formal recruitment process in place. That usually means the vacancy has a fixed closing date, and only after that will all applications be considered as employers strive to maintain a ‘level playing field’. So while getting your application in early might show you are keen, it won’t necessarily reduce the recruitment period overall.

So yes, it’s certainly possible to make a job application on a smartphone. It’s not that hard, it can be fast, but it won’t guarantee that you get to the head of the queue. For your best chance of achieving that, be sure to concentrate on the quality of the application.

And good luck, however you choose to do it!

Mariam Hussein – Building relationships and careers


I get bored easily, so when considering university degrees, I wanted to do something broad so my options weren’t limited when it came to careers. As such, I did a Bachelor of Business and majored in marketing. I am able to use the skills I learnt at uni, such as building and developing relationships and marketing in my job as an Employment Consultant with Afford Employment. (Which by the way is perfect for me because it is so varied – which means I am never bored!)

A key part of my role is relationship building. I have to build and maintain a network of employers across all industries, which then allows me to offer my clients more choice of jobs. I constantly look for new opportunities to develop new contacts and meet new people. From when I’m shopping, eating out or even visiting the mechanic, I’ll strike up a conversation and foster a relationship so that in the future I can hopefully secure a job for one of my clients.

My clients range in age and gender, and are also people with disability. Some have had troubled lives, lack trust and are very vulnerable. As such, I work extremely hard to develop a good rapport with my clients so they know that I am always here for them, that I will do my best to support them.

I split my day in half. I tend to spend the morning in the office, tending to emails, meeting with clients, helping them with job applications and resumes. Then in the afternoon I’ll hit the road to check in on my clients in jobs, provide training or have meetings with employers.

The best part of my job is seeing someone grow and develop. I have one client who has flourished. When he came to me he was so shy and this prevented him from communicating. I support him through a retail course and assist him to find a job in a shop stacking shelves. As his confidence built, he started talking to and assisting shoppers and now his confidence has grown so much he works on the check out. Knowing that I supported him to overcome his barriers is incredibly rewarding.

Mariam Hussein
Employment Consultant DES, ES6
Afford Employment


Maria Esguerra – Positive work for positive outcomes

Positive work for positive outcomes!! Some people might think it a little odd, but one of my personal interests is reading up on psychology research. I find journal articles and current research on employment and mental health, as well as on integrated employment programs. Not only do I find it fascinating, it also helps me expand my professional knowledge for work.

Maria E

I’m a Job Development Officer for CPL Mylestones Employment. I have 30 people in my caseload and my role includes supporting people with disability and mental health concerns to become job ready. This may involve creating a resume, organising appropriate training and study for them, and developing their interview skills. Then, I source an ideal job for them based on their needs and interests and provide ongoing on-the-job support for them as well as the employer. In addition to this, I spend a lot of time connecting with and liaising with my clients’ carers, case managers, doctors and psychologists to keep them abreast of the clients’ career progress, and to also for me to learn how their new job is gelling with their home life and treatment. The ultimate aim for each client is that within a year, they will be independently job ready and won’t need the support of CPL Mylestones Employment to find and maintain work. While many people are able to achieve this, there are some that will need long-term ongoing support.

My Bachelor of Psychology and training in mental health definitely helps me on the job. I have always been interested in human behaviour, helping people and being able to give back to the community. My education and training is vital for work, where I am working with people with mental health concerns. It helps me to better understand them, spot their behaviour patterns, pick up on signs and symptoms of certain conditions, and it also helps me to find the right role for each person.

The highlight of my role is seeing the positive impact that getting a job in a good working environment makes on my clients. Their confidence increases, as does their overall life satisfaction as they realise that they are an important and valuable part of society.

Maria Esguerra
Job Development Officer, ES8
CPL Mylestones Employment


Natalie Morton – Creative work with innovative results

natalie_mortonI’ve worked in the health field as a social worker for 30 years now. I’ve worked as an individual, couple and family therapist in community health settings and private practice.

I also worked part-time for 11 years at TAFE teaching in the community services modules. Eight years ago, I started working as an external consultant for the Cerebral Palsy Alliance. Through this role, I discovered the disability sector, an area that I had never specifically worked in before.

The longer I worked at Cerebral Palsy Alliance and heard more people’s stories, the more engaged I became with the organisation and the work they did. I moved from being an external consultant to a permanent consultant for Social Work at Cerebral Palsy Alliance.

I am the clinical leader for social work and support the organisation through training, supervision and mentoring and general consultancy. Typically the consultancy has to do with procedures and policies, service process and new initiatives that relate to client and carer wellbeing.

Currently, I’m also completing a Masters in Narrative Therapy and Community Work, which is a wonderful therapy in supporting clients to make long term changes in their lives and to see themselves differently.

I’m excited about continuing to use this new knowledge and techniques to support the social and emotional wellbeing of Cerebral Palsy Alliance’s clients.

The ultimate reward of my job is working with clients. But I also love being able to be creative and think outside the box with both clients and staff.

I have the precious opportunity to learn from the other social workers (each of who have unique and special skills) in my team and this inspires me to be even more creative and innovative in my work.

The biggest challenge I face is managing the variety and busyness of the role. I try to overcome this by planning my diary effectively and saying ‘no’ when I realistically can’t do any more work.

I’m definitely time poor, but I’m opportunity rich, which makes my work all the more interesting.

I’m a better person for working in the disability sector at Cerebral Palsy Alliance. I’ve learnt to see people for who they truly are.

Natalie Morton
Consultant for Social Work, SPS10
Cerebral Palsy Alliance


Anita Le Lay – Working with authenticity

Uniting Care Portraits_ Anita Le LayI’ve worked in the care sector for 22 years. I’m a social worker by trade, and that’s where I started my career in the sector. It began in the UK, where I was working with young people with mental-health issues.

During the 1990s when the Disability Services Act was reviewed. A lot of services required change, so I did a lot of work in that area, looking at things such as accommodation, employment and transport.

It was all about empowering people with disability. It was difficult work, but it was essential and rewarding. I even opened one of the first disability specific vocational educational and training programs.

Today I work as a Director for UnitingCare. Having worked my way up from the ground level, I’ve had the opportunity to see both the frontline and the corporate services side of things. It’s been extremely helpful to understand both elements as it helps to meet people’s needs and address changes in the sector.

As a Director at UnitingCare, I am responsible for a 22 million dollar portfolio and over 220 staff, covering the greater Metropolitan Sydney, South-East NSW, the NSW Central Coast and ACT.

My job is all about helping a leadership team to support operations, services and projects in those areas, and to assist people to understand their role in this endeavour, to work towards specific program goals and outcomes, to work safely and to enhance quality of life for the people Uniting Care support.

A key component of my role is also leading the transformation of UnitingCare services so they are ready for the National Disability Insurance Scheme.

Something that I’ve believed in every step of my career is that I think no matter what level we work at – from frontline to executive management – is that people who do the best in their role are the people who bring their authentic self to work.

To me, this means living and working with truth and with purpose, and in the care sector, this means caring and striving towards supporting other people to be the best they can and to be included and valued in the community.

Anita Le Lay
Director, EM14


True Stories: Navaya Ellis – Quality work

I’ve always had an interest in contributing to and building better societies, which is why I studied politics and sociology at university. I ended up working in journalism because I enjoyed research, writing and telling people’s stories, but found I couldn’t make the difference to society that I wanted to within the media. The care sector on the other hand gives me the ability to help ensure everyone has opportunities and a good quality of life. The other thing that’s great about the sector is that life experience really counts here – it doesn’t always come down to degrees and qualifications.

I’ve been in the sector for 15 years now and held a variety of roles in mental health and disability day programs and residential settings, and I’ve also done a lot of project work. During my time in the sector, I often didn’t know where a role or project might take me, but I always just went with it as it helped me learn and lead me to my current role.

I’ve been the Quality and Service Development Manager at On Track Community Programs for seven years now and it’s an incredibly varied position. My responsibilities include internal auditing, working with external bodies to ensure On Track is meeting the appropriate industry standards, contributing to annual reports, writing tenders, managing the quality management system (QMS), and working with the executive and staff to ensure documentation is accurate and service delivery is achieving the outcomes and needs of our clients. I also run some training sessions and mentor staff so everyone has the opportunity to continually improve.

My days are never dull. One of the reasons for this is that I don’t base myself out of head office – I don’t even have an office space there. Instead I float around as many of On Track’s sites as possible, working out of them for a few hours or days so I can stay in touch with what’s happening on the frontline. This also allows me to see first hand the positive results for our clients and to hear their success stories, which is my favourite part of working in the sector.
Navaya Ellis
Quality and Service Development Manager, CS10

True Stories: Therese Everton – Healing hands

Healing Hands! I had two goals as an adolescent: I wanted to be a physiotherapist for children and I wanted to live in Australia. I achieved both of these things. After studying my degree in Scotland I moved out here and have been working in the care sector for 34 years. Of that time, I have been with the Cerebral Palsy Alliance for the last 13 years.

What I particularly like about working as a physio in the disability sector is that people with disability have complex cases – it is not just treating one body part – so it means that through my work I can make an even bigger impact to their lives as I’m treating more than one thing.

Working as a physio in the sector means that you are part of a holistic team that supports the person; each of us with our own speciality, such as occupational therapy, speech pathology, or psychology; but all of us working towards a common goal of enabling and improving quality and enjoyment of life for the client.

The most important element of my job is education. While it is all good and well for me to provide amazing treatments for the client, I also need to be able to empower parents and carers to be able to implement treatments at home for their child. The most rewarding part of my job is when parents are excited and proud to tell me that due to my teaching them, they can see that they’ve personally made a difference to the child’s movement.

A typical day for me involves seeing four or five clients, generally at their home, school or centre, doing assessments, implementing interventions and providing treatment. Then on top of the practical, hands on work, I also have to write reports on the days sessions for doctors, families, schools and other therapists, plus I write funding applications for things like equipment and toys for patients.

I love being a physio – each case is different and I have to solve unique problems every day. I also stay interested and engaged through professional development, reading articles, and attending conferences. There is so much progress and ongoing research in the field and I am excited to be a part of that now and into the future.

Therese Everton
Physiotherapist, SPS9
Cerebral Palsy Alliance

True Stories: Sharon Tierney – Providing solutions

I had been working in recruitment for a number of years, but it got to the stage where I wasn’t getting much job satisfaction because the people I was recruiting actually didn’t need my help finding work – they were all highly experienced, professional people. Realistically, they could get jobs without my assistance and solutions.

Plus the company I was working for was purely profit based and that didn’t really align with my values. So I looked for an organisation that attracted me in terms of their values, operation and quality. The Mai-Wel Group ticked all these boxes. An added bonus was they were about helping people who needed it.

I started off as a Casual Support Officer. Three months later I secured a permanent part-time position with Mai-Wel LabourForce Solutions. Then I worked my way up to Assistant Manager, and today I am the Manager of the Cessnock and Kurri Kurri sites. Across these two sites, I manage12 staff who provide employment services for people with a disability.

We’re currently assisting over 150 people to gain meaningful, open employment. My role is all about connecting with people, building trust and relationships. I connect with staff, giving them guidance, support, supervision and encouraging job growth; I connect with business partners in the community; and I connect with our job seekers.

Since starting at Mai-Wel, I have embarked on my Masters in Disability Studies. This coupled with my original qualifications in business and marketing gives me a holistic framework to support people with disability to find work. I love what I’m learning at uni and the fact that I can instantly apply it to my work.

The hardest part of my role is that we service a regional area that is highly disadvantaged, with low levels of literacy and numeracy, high levels of unemployment, and a family cycle of unemployment and people living off welfare. But I don’t let that stop me.

Together, my team and I put in place support and interventions to support people to build skills and knowledge to change their attitude and circumstances. And that’s what I love about my job – we’re not just finding people work, we’re finding them solutions to change their lives.

Sharon Tierney
Manager, Mai-Wel LabourForce Solutions, ES9
The Mai-Wel Group

True Stories: Nada Gebara – Hard work pays off

Request - True Stories Picture Nada Gebara
I’m what my director calls a Corporate Refugee – someone who escaped the corporate world and found a haven in the care sector. For 20 years I worked in investment banking and finance. Working in that environment for so long, I had no idea that there was such a large care sector out there, because I wasn’t exposed to it in the corporate world – even though I was born with a physical disability myself, whereby I have to wear custom made boots in order to walk.

After caring for my father, who was bedridden with dementia, I decided I wanted to get away from the corporate world and working away from the hustle and bustle of Sydney find a local job. I was fortunate enough to get a contract as an Administration Support Officer with UnitingCare.

I was overwhelmed at first because I wasn’t exactly sure what I was getting into. But before long I realised what an amazing place the sector is. I discovered that unlike the corporate environment, the care industry is all about giving, empathy, hardwork, compassion and smiles.

The skills I learnt in the private sector is helpful in the care sector. When my first contract at UnitingCare finished, it was renewed and then I secured a permanent position, working my way up from Administration Support to Administration Team Leader, and now my current role as Regional Support Officer to the Operations Manager.

My role is incredibly involved, from organising projects, events, forums, meetings, training to general office duties, as well as being part of the Person-Centred Approach team. There isn’t a set routine in my job as every day there is a different story, challenge, crisis or success, so it means I have to be flexible, calm, organised, time-manage effectively and be able to juggle things.

I love what I do and where I am today. I worked hard to get here. The best part of my role is being able to share my experience and skills with others. I also love the sense of achievement I feel when I complete a project – and there is always many of them to be working on!

Nada Gebara
Regional Support Officer to Operations Manager, CSS5

True Stories: Melanie White – Looking for growth

Request - True Stories Picture Melanie White
Looking for Growth!!   When I was in year 10, I did my work experience placement with a social work organisation. I enjoyed it, yet when time came around for me to start uni, I ended up starting a Science degree in Economic Geography. I didn’t like it, so saw the uni careers counsellor and with their guidance, switched to a Social Work degree. It’s funny how things work out like that.

A requirement of my degree was participating in practical placements. My second placement was with UnitingCare and from that placement I secured part-time work with the organisation while I was finishing my degree.

After my degree I was invited to apply for a position with them that focused on young children and families, and child protection, whereby I had to work creatively to solve problems, help support families, help parents be the best they can be and handled crisis intervention in a variety of environments such as personal homes and group homes.

I made the switch to the disability, still within UnitingCare, on my return from maternity leave. I discovered that the skills I developed as a social worker were transferable to disability. I’m currently the Acting Manager of UnitingCare Disability’s Flexible Options Programs, which is about service provision such as respite, living skills and skill development programs to children, young people and adults with disabilities.

As the Acting Manager, I oversee the operations of the different programs, supervise and support staff, manage projects, look after budgets, develop a good team culture, and assess operation and service models that will work well with the NDIS.

Over the years I always have looked for opportunities to learn and grow, so have done secondments to different areas in the sector such as mental health. Being open to learning has helped me progress through my career, so has inviting feedback on my performance, and taking the time to regularly self-reflect.

I have been working as the Acting Manager for a year now, and have just applied for the permanent position. It is early days for me as a manager, so I’m looking forward to learning from other leaders around me and developing further.

Melanie White
Acting Manager, M11
UnitingCare Disability

True Stories: Kristie Mears – Loving work

When I was 18, I wanted to try something new and have a bit of an adventure. So I moved to Queensland and entered a business administration traineeship. It happened to be for an organisation who supported people with disability to find work.

The traineeship was meant to take me a year to complete, but I managed to do it in just six months. This freed up a lot of my time at work, so I ended up supporting employment case managers. I loved the work and it inspired me to pursue a career working with people with disability.

Upon my return to NSW, I became an Employment Consultant at Mai-Wel LabourForce Solutions. The main part of my role is to assist job seekers who have a disability or mental health challenge to find work.

This might mean organising vocational courses and training for them, supporting them through job readiness programs, establishing work experience for them, developing a resume, organising transport, teaching interviewing skills, and reducing any barriers they may have to gaining employment.

Each day starts off with a 30 minute meeting with my colleagues where we discuss available jobs and what job seekers might suit these roles. Afterwards I follow up on the actions that arose during the meeting, which generally involves sending emails and making phone calls.

The rest of my day is usually spent with job seekers, discussing progress updates, skills development, taking them to their interviews, and supporting them in their work experience appointments.

The most rewarding part of my role is seeing job seekers achieve – and this is different for each person. For one it might be overcoming social anxiety and phobias, for another it might be being able to look at someone when their speaking, making a friend, or it could be getting a client into a course, and helping them find a job.

The hardest part of my role is trying to motivate job seekers who don’t want to change. I try to do that by helping them discover that they can find work in a vocation they love. Doing something you love makes all the difference at work – I speak from experience!

Kristie Mears
Employment Consultant, Mai-Wel LabourForce Solutions, EDS3
The Mai-Wel Group

True Stories: Jenny Kemp – Innovative support for children

I’d always pictured myself working with children. I can relate well to them. I think being the eldest of six kids helped with that! I decided on becoming an Occupational Therapist (OT) as it provided the interaction with children I wanted and gave me the opportunity to work with a variety of people in a variety of ways.

Over the years I’ve worked in a range of settings including community health, private practice and running training for people in the early childhood industry. Within these areas I often worked with children with disability and I found that I enjoyed this the most. This then lead to a career in the disability sector.

I started off at an assessment centre where I helped diagnose children with disability. I then got a six-hour a week OT role at Lifestart. That slowly grew in hours and so did my involvement. I moved up into an area manager role where I oversaw a group of OTs who were part of innovative projects and then became the Innovations Manager.

The heart of my role is being responsible for how Lifestart delivers support to children and young people with disability and their families.

As such, I work strategically at an organisational level, working with team members to be as responsive, creative and innovative as possible to provide the best possible care and support to children with disability, as well as ensuring both the child and their family’s needs and wants are met, and that everything we do is person-centred.

There’s no such thing as a typical day at work for me. I’m rarely in the same office all day long and each day I’ll tackle a range of things such as policy, considering different methods for collecting and applying family feedback, evaluating programs, and managing my team and attending staff meetings. I also have to collaborate with other agencies and the community.

The best part of my role is the diversity. I get to work with a range of people and help them in creative ways. The most challenging part of my job is the sheer volume of work it entails! Yet I can’t imagine working in any other sector.

Jenny Kemp
Innovations Manager, EM12



True Stories: Cara Anderson – Marketing with meaning

When faced with making a decision about what university degree to do when I finished high school, I opted for the one that I thought would be interesting: a Bachelor of Arts in Public Relations, majoring in marketing and journalism.

Indeed, that degree has provided the foundations for a diverse and fruitful career. It seemed inevitable (and most welcome) that I would end up in the care sector, as my family always instilled a sense of community within me, whereby we were encouraged to give back and make a difference to the lives of others.

I have worked in the care sector for seven years now, holding a variety of communications and marketing roles. Each role has helped me develop as a communications and marketing professional, expanding my skills and experience, as well as paving the way for me to become a Certified Practising Marketer (CPM) through the Australian Marketing Institute.

Being a CPM has been a positive step in my career, as it has contributed to my professional development and ongoing learning, and it has allowed me to foster other people’s careers by mentoring them.

I have been at Break Thru for four years now and am currently the Marketing and Communications Manager. It’s an extremely busy role and no two days are ever the same. Even when you plan your day perfectly, something always comes up that needs your immediate attention and your neatly scheduled day goes out the window.

That’s perhaps one of the greatest challenges of my role – juggling competing deadlines and impromptu projects. I’m able to overcome these little hurdles by being organised, having good time management skills and being surrounded by a wonderful team who I can rely on. I oversee a team of four, plus some external contractors to ensure all of the marketing and communications needs for Break Thru are met.

My team and I are currently working on social media and digital communications strategies, are updating our 90-day plan for different elements of the business, plus we’re tendering for new business opportunities.

The best part of my role is hearing about the positive experiences that Break Thru has had on people’s lives, whether it be helping them find a job, aiding them in their recovery, supporting their mental health or accessing their community, then I have the privilege of sharing their stories via Break Thru’s communication networks and campaigns. The marketer in me also loves seeing my projects and strategies come to fruition as I feel a sense of success and accomplishment.

As for my future in the sector, I plan on staying in it. You need to love what you do in life, and I love marketing and making a difference to people’s lives.

Cara Anderson
Marketing and Communications Manager, BGP11


True Stories: Ashely Chettleburgh – Caring for all

I wish that I’d found the disability sector earlier, instead of only four years ago. But I’m here now and it’s the place I’m definitely meant to be.

After high school I did a range of different jobs, but nothing really clicked until I entered the care sector. I got my first taste of the sector while working as a security officer in a mental health unit at a hospital. Even though it wasn’t part of my job, I always made the time to speak to the patients and I seemed to be able to connect with them. This made me consider a caring career, such as a paramedic or mental health nurse, but before I enrolled in further education, I saw a disability support worker role advertised at Aspire and applied because it gave me the opportunity to start helping people immediately.

As a disability support worker I worked with clients with a range of needs. I worked my way up to a senior support role for a challenging behaviour unit, then moved into an office-based job to support accommodation managers. The HR team then poached me for the work health and safety (WHS) role. This became my current position of Safety and Wellbeing Officer. During my time at Aspire I’ve done loads of training in a variety of areas. Right now I’m doing my Certificate 4 in Work Health and Safety, and then I want to do a Diploma of Human Resources. My theory is that you need to continually learn and train so when the opportunity arrives to climb the ladder you’re ready to go.

The Safety and Wellbeing Officer role is largely divided into two areas: safety such as all the WHS requirements, programs and procedures; and wellbeing, which supports staff to live a healthy lifestyle. I’ve always been interested in health, so this role is perfect for me as it combines my desire of helping others and living a healthy life. The care sector is all about caring for others, but I think we need to remember that we can’t provide a good quality service to clients if we’re not caring for ourselves as well.

Ashely Chettleburgh
Safety and Wellbeing Officer, CSS6

Rob Pyne is the first quadriplegic voted into Australian Parliament

Congratulations to Rob Pyne for being voted into Australian parliament this week. He is the first quadriplegic to be elected as a Member of Parliament.

Rob Pyne

Rob has stated that disability issues is one of his passions. He hopes to inspire other generations to take action.

“Before getting into politics people would always say how wonderful you are, what an inspiration you are, so I was very keen to work in a field where you didn’t get any easy passes.”

“I acknowledge I’m performing the role of a role model somewhat,” he said.

“If there are young kids in Queensland in special education units or in mainstream schooling that can be inspired to reach for their dreams because of what I’m doing I’m more than happy for that.

“There’s issues still around access to transport, access to premises and access to education.

“So let’s clear the hurdles so we can have more and more people with disabilities achieving in future years.”

Rob Pynewon the seat of Cairns with one of the biggest swing of 17 per cent after preferences.

We are eager to see what Rob Pyne will accomplish within his career.

Let the right job find you through Job Alerts!

Take the guess work out of your job search. A Job Alert is your way of being first to know about the latest job offers posted on carecareers.

They are easy to set up, just register with you name and email address and set up as many as you like (Maximum 10 )to achieve the best results.

carecareers Job Alerts

For each Job alert select from each of the following criteria.


Classification: HealthCare & Medical
SubClassification: Disability Jobs
Work Type: Full Time
Salary : 31,000 – 59,999
Location: Sydney
Area: North West & Hills Districts
Only jobs posted in the last: 7 days (Notifies you of job ads posted 7 days ago and any job ads posted in the future)

Finally chose some keywords. Searching by keywords narrows your search results, helping you to find the right job the first time.

Keywords are particularly useful if you are searching for a specific role, skill, location or company. It will include words that appear in job titles, tags, advertisement body text and most other parts of the ad.

Results for any single word entered in the search field will include all jobs that have used that word anywhere in the ad. If the word you have searched is the same as one of our job categories (say a profession, role, industry etc), your search results will include all the jobs in that category.

If you search for more than one word, such as sales management, your results will only include jobs where SUPPORT WORKER (as a set of words) has been used in the ad.

If the word SUPPORT appears in the ad and is not followed immediately by WORKER, it will not be included in your search results. You can use OR to list jobs including either word. Your search will then include all jobs where the word SUPPORT OR the word WORKER appear anywhere in the ad.

Name i.e My Support Worker Alert and save the Job alert. Don’t forget you can create up to 10 alerts so why not set up other job alerts with say the same classification’s but this time use “CARE WORKER” as your keywords.


Best of luck with the Job Hunt
The carecareers team.

Drisana Levitzke-Gray – Young Australian of the Year 2015

carecareers would like to congratulate Drisana Levitzke-Gray on being named Young Australian of the Year for 2015.

Drisana Levitzke-Gray - Young Australian of the Year 2015

Drisana, a 21-year-old from Perth, has worked towards the promotion of diversity and acceptance of deaf people and for the rights of deaf children around the world to learn Auslan.

During her acceptance speech on Sunday, Drisana stated “It’s a human right that they have that access. Auslan is my language, but it’s an Australian language and that makes it yours.”

Auslan is the sign language used by the Australian deaf community, with its own history and traditions.


True Stories – Amy Butler-Interactive Administration role

Thanks to trial and error during high school work experience, I knew that when I completed year 12 I wanted to work in an office. I started off as a junior legal assistant in a law firm, working my way up to reception and then into a legal assistant role. After seven years working in the law firm, I felt I needed more variety and also wanted to contribute to an organisation that made a difference to the lives of people who need it most. An opportunity came up at Aspire Support Services, and since I’d only heard good things about Aspire, I applied.

I’ve been Aspire’s Receptionist and Administration Support Officer for the last two years and I love my job. What I particularly enjoy about it is just how people-focused and interactive it is. I get to meet and greet everyone including all the staff and clients, so it gives me the chance to get to know people well.

My role is quite busy. I answer the phones, manage the stationery orders, do some finance work such as taking payments, looking after petty cash and doing the banking, I also have to update files and databases and handle all the mail. Additionally I run Aspire’s newsletter, whereby I coordinate the content, publish it and distribute it.

Up until recently, I’d never had any qualifications in administration, rather I’d learnt everything on the job. I thought it would be useful to do my Certificate 4 in Business – it certainly was! I studied online and had 10 months to complete the government funded course, but I managed to get through it in five months. The training taught me so much, including how to use more computer programs and how to do so more efficiently.

Seeing as I enjoyed studying so much, I think that perhaps I’ll look into gaining additional qualifications in the future. I’ve always been interested in finance and since I do a bit of that in my current role, it might lead to another opportunity at Aspire – which is where I plan to stay.

Amy Butler
Receptionist and Administration Support Officer, CSS2

Aspire Support Services

True Story: Lilly Wicks – Open to opportunities

True Stories - Lilly Wicks with Nariah

As a new graduate, I wasn’t aware of where my qualifications could take me. 12 years ago I completed an Applied Science degree in speech pathology. Upon graduating I secured an early intervention role at Lifestart. While I’ve been with the organisation ever since, I’ve had the opportunity to change roles every two years, working my way up to my current position as a Professional Services Manager. I think I’ve moved around in the company so much because I was always willing to grab opportunities when they came up.

Having worked in a variety of different roles over the last 12 years has helped me grow and develop, and ultimately helped me to become a better manager and achieve the position I have today. Through my career, I’ve been able to learn to understand people better, discover what motivates them, improve my interpersonal skills so I can connect with others and help them thrive at work, as well as learning how to think and work creatively and implement innovative ideas and strategies.

In my initial role as a speech pathologist, I worked with families and schools. Then I helped facilitate some parent training programs. Next I stepped up to an area manager role where I oversaw a small team and helped support a group of families. I’ve also worked on and coordinated major communication research projects and funded programs. These days, as a Professional Services Manager I develop training for staff, support staff to maintain and build their skills as well as enhancing their professional development. I also have the opportunity to help future professional services specialists by organising practical placements for university students within Lifestart. Additionally, I write policies and learning and development programs in my area of expertise.

A typical day in my working life includes speaking with an educational provider about potential workshops for my staff, developing a webinar on how to set up university student practical placements, creating and uploading clinical resources onto the staff blog, consulting as a speech pathologist specialist, and working as a part of a committee for a large project. Occasionally I still get to do some face-to-face speech pathology work with families, but I’m predominately supporting staff.

Like every role, this one has its challenges such as being time poor, dealing with budgets and ongoing recruitment. But those challenges pale in comparison to the overwhelming positives I encounter, such as seeing staff excited and inspired about their work, and having a front row seat to the positive experiences and progress that Lifestart’s families and staff have.

I’ve been the Professional Services Manager at Lifestart for 18 months now and I can’t see myself anywhere else in the sector just yet, but I imagine when the time comes I’d like to further my involvement in learning and development, technology and research.

Lilly Wicks
Professional Services Manager, SPS 10

You didn’t get the job? Here are your 4 next steps

You put a lot of effort into that application but it was rejected. Disappointed? Of course you are. Having doubts? It’s natural. Thinking of giving away the idea of a career change? Here are 4 reasons why you should stick with it.

Young businessman writing on post it

Recruiters get it wrong sometimes
They are only human and they don’t always get it right. So the candidate who got the job had more direct experience? That does not mean that they were the best person for the job, just that they were easier to shortlist. Don’t let that put you off, it won’t always happen. What you bring from your broader life experience is enormously valuable, and it will get you noticed.

You’ve done the hard work already
Changing career is a bold, exhilarating and life-affirming step to take. Some people never get the chance. You’ve thought it through, and you know why you made the choice. You know you made a good application because you worked hard on your resume and application letter. Chances are they just need a minor tweak to bring you success.

The numbers are in your favour
Over the next few years there will be more new jobs in Health Care and Social Assistance than in any other sector. The numbers of Aged & Disability care workers are growing fastest of all. That means tens of thousands of talented career changers are needed. People like you will be in huge demand.

The odds are in your favour
As corny as this is going to sound, what you have learned from this experience will benefit you.
Our figures show that a much higher percentage of people making a second application get the job, and with each application you make you increase your chances of employment. Persistence pays every time.

Still got doubts? If you have read this far, you clearly have the commitment, so be sure to have faith in your abilities too. So what should you do now?

You can ask for feedback from the organisation you applied to. You can talk to one of our Career Consultant for an independent opinion. You can open that next job alert knowing that your odds are improving all the time.

At carecareers we celebrate each and every career changer whose skills and life experience enrich our sector. We have helped thousands of people to start a new career. For some it’s an easy transition, for others it can take time, perseverance and sometimes a little luck. Whatever it takes, most people who have made the change tell us it’s the best thing they have ever done.

“Champions keep playing until they get it right”
– Billie Jean King

“It always seems impossible until it is done”
– Nelson Mandela

“Always bear in mind that your own resolution to succeed is more important than any one thing.”
– Abraham Lincoln
Good luck. Go for it.

Writing cover letters – how to get started


If you find writing a cover letter intimidating, you are not alone. At the carecareers Careers Centre, we often speak to callers who find making the first steps very difficult.

There’s no reason to let writing a cover letter scare you away from making applications. The best advice I’ve been given is to approach a cover letter like an answer to a question: irrelevant information will not attract your employer. Always be direct and always write a new cover letter for each application – we recommend changing your resume for each new position also. Every decent application does take time.

How do I start?

Start your cover letter with an introductory paragraph (brief is best) about yourself and why you are ideal for the role. Following this, address the selection criteria in your cover letter concisely; I encourage you to do this in bullet point format – this is a brief but effective way to demonstrate to your potential employer that you meet their requirements. The staff reviewing the many applications they receive will not have the time to go through lengthy paragraphs.

The Disability Career Planner is now live on carecareers!

The Disability Career Planner is a visual and interactive tool that clearly illustrates the variety of career options across the disability sector.

It shows the steps in career progression so you can plan your next move in the disability sector with confidence and ease.

Whether you’re entering the sector, or you already work in disability and are looking to take the next step, the Disability Career Planner shows you your options. You can find out the kinds of skills, knowledge and capabilities you’ll need for your dream job.

The planner will assist people who are interested in joining the sector, or are already working there, to identify career opportunities and pathways.

If you are just starting out, and not sure which career path is right for you, try our Career Quiz! It’s fun and interactive way to tell you where you might best fit within the Disability Sector.

True Stories: Chris Buckman – Finding the right fit

I’ve had so many jobs in my lifetime that I’ve practically lost count. It took me awhile to find the perfect career, but now I know I’m in the right place.

After high school I entered into a 12 month traineeship in accounts. It wasn’t the job for me. I didn’t really want to spend most of my time in a file room. After the traineeship was up, I struggled to get a job, so I called on the help of a disability employment service since I have cerebral palsy. They helped me out and I got to try plenty of different things, but nothing felt like the perfect fit. By chance, the person managing my case was going on holidays and he got me in to fill in for him. It was great, helping people with a disability get jobs. When the case manager came back, I spent some time working at the local council, focusing on disability issues. Before long, the disability job service started to expand and I was offered a job there, finding placements for people with disabilities. I worked there for five years before I was ready for my next challenge.

That challenge happened to be at Challenge Community Services. I applied for and succeeded in getting the role managing the open employment  arm of the organisation, where I ran a small team and continued to help find people with a disability meaningful work.

I was always keen to learn something new, so when a role came up three years later managing Challenge’s business service department where people with disabilities worked in supported employment such as a recycling operation, timber workshop and ironing service, I went for it. After three years there, I started to feel stagnant again and I wanted a change. I left Challenge and went into aged care, but during my stint there, I realised I missed disability work.

This realisation set me back on my path and I was lucky enough to get a job back at Challenge as the Day Programs Manager, where I’d coordinate day programs and activities for our service users. Now I’m the General Manager, Northern Region, Client Services. It does mean that I have less direct contact with the clients, but it also means that I get to organise systems, deliver services in the right ways and establish new service areas therefore giving even more opportunities to people with a disability at Challenge.

It’s true, I have had many different roles in the care sector, and at Challenge. In my mind, it gives you a better picture of what the whole organisation is about. And considering that one day I hope to be the CEO of Challenge, I figure the more I know and understand, the better.

General Manager, Northern Region, Client Services
Challenge Community Services

True Stories: Athena Kontonis – Best of both worlds

Athena KontonisMy introduction to people with disabilities was at high school. My home economics class ran a program where students from a school for people with disabilities would come to our class once a week and cook with us. I remember thinking how awesome an idea it was. From then I was interested in disabilities and teaching and learning, but wasn’t sure how to proceed. By chance, I was looking in the university courses guide at the end of my final year at school and discovered a Bachelor in Applied Science in Intellectual Disability Studies degree and thought it would be perfect.

Placements in the disability sector was a primary component of my degree. Within a month of starting the degree, I had a short placement. The following year I did a month-long placement. In my final year I had to do 12 hours a week for the entire year. Each year I selected a different speciality to do my placement in so I’d experience the spectrum of the sector. That final placement lead to my career at Oakleigh Centre Industries, the employment arm of Oakleigh Centre in Victoria.

Straight out of uni I was offered a casual position as the Production Supervisor in the supported employee program, where I assisted and taught people with disabilities work skills. After about six years in that role, I became the Quality Coordinator for Oakleigh Centre Industries, which saw me away from the supported employees and instead working in an office developing standards, policies and procedures. These days I have the best of both worlds as the Learning and Assessment Manager. My role is complex, with my responsibilities including; assessing the skills and needs of the supported employees, employees and the business and organising appropriate training as a result; overseeing and maintaining the quality management systems; managing a team; running a viable business; ensuring customers’ needs are met and managing occupational health and safety (OH&S) concerns. My role also changes, adapts and expands as the business and the industry evolves, plus it’s busy, but that’s a good thing because I love a challenge.

The best thing about my role is seeing people with disabilities achieve. Some learn new skills, some progress to such a degree that they can obtain open employment, and some love their work at Oakleigh so much they don’t want to leave! It’s true, we have some supported employees that have been here for 40 and 50 years!

I feel lucky to be where I am today. If I hadn’t stumbled upon the course in the university guide, who knows what I would’ve done. It just goes to show that you never know how incredible your future could be if you don’t take the time to consider your education and career options.

Study and change your life – and others at the same time.

Athena Kontonis
Learning and Assessment Manager
Oakleigh Centre Industries

True Stories: Casey Grey – Listening to learn

Listening to Learn!! I’ve been in the care sector for a decade now. Like many, I came into it by chance. I’d finished high school and had tried careers in both hospitality and retail, but hadn’t found the right fit for me. I then saw a traineeship advertised with the House With No Steps, which interested me. I loved the idea that every day would be different and that I’d have the chance to build some great relationships with people. I applied and was successful. I started off as a Support Worker and am now a Personal Outcomes Measures Interviewer.

Study has been an important part of my career. I’ve done a Certificate III in Community Services, a Certificate IV in Disability, Training and Assessment, and a Diploma in Community Service. All of the courses have been relevant to my job, but what I especially liked about them was that I could continue working while studying and the training focused on what I was actually doing at work. In line with my current role, I am a trained Personal Outcomes Measures (POMS) Interviewer. POMS is a collection of 21 different questions and areas of life developed by the Council of Quality Leadership []. They were developed to find out what people with disabilities want or need in their life.

My role means that I get to spend a lot of time with people, chatting to them and interviewing them using the POMS strategy. It is incredibly rewarding because I get to meet a range of extraordinary people and hear their amazing stories. It’s also very positive because from the person’s answers, we then work with them to bolster the areas of their life that need it and to help ensure that they continue doing the things they love. The key is listening to the people the House With No Steps supports and then acting on what has been said. When you truly listen to someone, you have to follow their lead. You can’t have any preconceived ideas – you must be present in that moment. You also need to listen beyond the words they’re saying; you need to watch their behaviour, their body language, their interactions with others and listen out for what they’re not saying. I feel like I’m privileged to be able to do this and that the House With No Steps clients are willing to let me into their lives.

Every person that I’ve supported over the last decade has shaped me in one way or another. Since I entered the industry quite young, a lot of my values have been contributed to by the people I supported. But more than anything, they’ve taught me to accept my own unique self and never to be afraid to express your own individuality.

If you’re leaving school, why not consider a career in the care sector like Casey. School leavers can find out more here.

Casey Grey
Personal Outcomes Measures Interviewer
House With No Steps 

True Stories: Nick Pascuzzi – Just be yourself

Nick.jpg – Cars and driving is one of Nick Pascuzzi’s favourite hobbies

My relationship with FSG is a little different to other people’s. I am both a staff member and a client. It all started when I was a teenager. I joined one of FSG’s social groups for people with a disability. I joined the group so I could mingle with other people and make friends. I also let FSG know that one of my dreams for the future was to get a job, so they helped make that happen by enrolling me in a 12 month community literacy program. The course really made a difference to my life! It helped with my English, math and money skills. I wasn’t really good at any of that before, but now I am.

After that course, FSG asked me if I was interested in doing a traineeship with them. You bet I was! I said to them; “You don’t need to tell me anymore. I don’t have any questions – just sign me up now!” So that’s how I became a staff member and a client.

I’m the Office Administrator for the Leisure and Events team. My job involves answering the phone, computer work, filing and general office duties. I also help out at our events when I’m not attending them as a client. I love everything about my job. Every little bit and every big bit.

The study I did for the traineeship was a Certificate 3 in Business Administration. It took about a year to complete. To my surprise, the trainers nominated me for the regional traineeship awards! To my greater surprise, I was shortlisted as one of the top three trainees! I didn’t end up winning, but that didn’t bother me. I didn’t need to win an award – I was just so pleased I got to do the traineeship. It was nice to be recognised though.

The traineeship has helped me understand more aspects of my job and taught me how to do so much more, which means I am more independent and need less help from those around me. Mind you, if I need help, I’ll still ask for it!

Having a disability hasn’t ever stopped me doing anything. Well, the muscle and nerve disorder has prevented me from playing sports, but that’s it. I try hard at everything I do, including my work. The most important thing all people, but especially people with a disability, need to remember in life, and when trying to get a job is that you just need to be yourself. Just look where it’s gotten me! Who knows where it’ll take me next.

If you have a disability and are interested in a career in the care sector take our Career Quiz to find your perfect job today.

Nick Pascuzzi
Office Administrator
FSG Australia – Freedom. Social Justice. Growth

True Stories: Nerryl – Prefer to work direct to clients and help families

Nerryl-edited_Occupational-Therapist_ADHCI am an occupational therapist working with school aged children on Sydney’s Northern Beaches. I work with children with a moderate to severe intellectual disability, which is the primary diagnosis to be eligible for ADHC services.

Many of the children also have a physical disability to a greater or lesser degree. This can be as complex as severe cerebral palsy, or something like low muscle tone. Children attend schools for special needs, special classes in mainstream school or are integrated into mainstream classes, or have services provided at home. Children are treated individually or in groups.

True Stories: Tennille Owen – My first official employment!

Tenneille OwensI have been working as an Administrative Assistant for the Sport and Recreation Services department of The Disability Trust since August 2011. So far I have found it very enjoyable. My fellow colleagues in the service have been helpful with every aspect of the job from filing, photocopying and mailing. This is my first official office employment, after finishing my Certificate II in Business (I’m still studying Certificate III in Business Administration).

I was a little wary walking in but everyone has been very friendly, encouraging and understanding.

I have always wanted to do something to help the community, especially people who are disadvantaged in

True Stories: Luke Kent – job is very rewarding!

Luke-Kent_editedMy name is Luke Kent and I’m a Wiradjuri man. My family comes from the Wellington area but I have grown up in the Hunter Valley. I’m a Trainee Assistant in Nursing at a large residential centre at Stockton. I work in an accommodation unit with adults with intellectual disabilities.

I’d heard that Aboriginal Home Care was running a traineeship and people I knew encouraged me to apply. I went for an interview and was offered a traineeship. I completed a Certificate III in Aged Care Work and obtained my driver’s licence, which was fully sponsored as part of the traineeship.

True Stories: Simone McClenaughan – The power of words

Simone McClenaughanI can’t imagine a life without writing. I wanted to be a writer since I was a child and I never let go of that dream.

At uni I did a Bachelor of Arts, doing a double major in Creative Writing and Communication and a minor in Sociology. After I leapt into the world of writing, working on a range of consumer magazines in areas such as art, craft, homemaker, travel, health and fitness for over a decade.

But there was always a nagging in the back of my mind. I wanted to do something special, something worthy and important with my words.

True Stories: Sarah Delaney – learn valuable skills in community work

Sarah Delaney editedI work with the Australian Foundation for Disability (AFFORD) as the Team Leader for the Community Participation Program at Jamisontown.

The Community Participation Program gives adults living with disability the opportunity to learn valuable life skills such as cooking, shopping and using public transport, whilst also having a great time with music, art, sport and community activities. Each person in the program is encouraged to be the best they can be and to have fun while achieving their goals. Jamisontown has 20 clients and 6 staff.

I haven’t always worked in disability. When I left school I went to Business College and became a secretary, progressing after 5 years or so to the level of executive secretary in a company which manufactured metal cutting tools. While I really enjoyed the work, I was over the office politics and felt I needed to try something new.

Growing up, my grandmother had lived with us all my through my childhood and we had cared for her,

True Stories : Samantha Hellegers – Single mother and finding work

Samantha-Hellegers_editedI’ve been working in hospitality casually for a while now but I wanted to find a career for myself. I’m a single mother with a 6 year old daughter and I’m focused on making the best of our future.

I went to Centrelink’s Career Expo earlier this year and found out about Work Savvy Parents, who assist parents in finding work. I ended up joining one of the Work Savvy programs which included 12 information sessions on career development and finding work. There were about 8 participants involved.

True Stories: Rosie Power – From volunteer to Senior Coordinator

Rosie-Power-editedI work at FRANS (Family Resource and Network Support), coordinating Community Access Programs for people with disability aged from about 4 years old to 65 years old. The programs allow participants to experience cultural, sporting, theatrical and scenic opportunities in Sydney with their friends, and with support from FRANS workers. I am also involved in the coordination of a tri-yearly disco, as well as school holiday vacation care.

I started at FRANS as a volunteer. I was looking for a career that would allow me to meet interesting people, with a broad range of life experiences, joy and hardship. I also wanted to do work that was meaningful to the community, as well as practical and challenging. I didn’t want to be sitting at a desk working through routine paperwork.

True Stories – Rocellita Lacsina – Long history of changing jobs!

Rocellita-2I’ve had a long history of changing jobs, and even careers, prior to my current position. Before coming to Australia in 1999, I was an advertising copywriter and small business owner. Migrating gave me the excellent opportunity to pursue a different professional path – one that was more immediately rewarding because it aligned with my personal values and beliefs.

When my youngest child reached pre-school age, I did a distance education course (Graduate Diploma in Childbirth Education). At the same time, I started doing community volunteer work. The exposure and growing experience landed me a succession of highly-fulfilling, project-based work in community services (migrant settlement services, youth work, perinatal work, volunteer coordination). I realized then that working with the community was the way for me to go.

True Stories: Mim Balcombe – things are never boring!

Mim-Balcombe_editedAfter completing my HSC, I did not know what I wanted to do. I was not particularly excited at the thought of studying again and so I decided to look for work and see what interested me. I applied for a range of positions, a Trainee Receptionist position at The Mai-Wel Group being one of them. I was successful in gaining the Receptionist position which I held for three and a half years.

In this time, I gained a large amount of knowledge of the organisation and the surrounding community, had a wide variety of experiences, and started to get a feel for what I did and did not enjoy doing.

True Stories: Melissa Pitfield – everyday is different!

Melissa-Pitfield_editedI work for National Disability Services in the NSW Companion Card team. Companion Cards are issued to people with a significant disability who are unable to access the community without the assistance of a carer.

My role is to assess whether people are eligible for the card and I also promote the program to disability organisations, service providers and the general community to increase awareness about the program and to assist people to understand and complete applications.

After high school I completed a Bachelor of Applied Science in Occupational Therapy and I knew I was most interested in working with people in a community setting. At first I wasn’t quite clear on what this would involve and was unsure exactly what area I would end up working in.

True Stories: Matthew Old – Took the role and never looked back!

Matthew OldI entered the sector by chance when my sister organised an interview for me with another disability organisation in their transition to work programs. Having no real knowledge or understanding of the issues faced by people with disability it was a steep learning curve. I did, however, have experience working with young people and believing in them, to make the most of their lives. I took this into my role and haven’t looked back.

I now work as a Leaving Care Program Mentor for Northcott Disability Services in the Hunter region. I work with young people who are or have been in the care of Community Services and are about to make a transition into the Ageing, Disability and Home Care sector.

True Stories: Matt Spanko – my journey of learning

Matt Spanko_editedI was at university and had to do some work experience at DoCS (Department of Community Services). It was at that point I realised that this was where my passion and interests lay – in helping young people with barriers to participation. I have loved working across a number of services, age groups and disability types. Everyday is different and everyday I learn, and while everyday might not be fun I always have a laugh.

I ended up working for 7 years at DoCS and ADHC (Ageing, Disability and Home Care) as a Care Worker in a Day Program. This involved taking young people with a range of disabilities, primarily quite severe and challenging behaviours, out from their homes and into the community. Many of the clients were in group homes and had only just been moved from large institutions, so this provided us with even greater motivation to provide a safe, enjoyable and rewarding experience. I have now worked in both government and not-for-profit services.

True Stories: Martin Wren – Slide into disability work after illness

Martin-Wren_NOVAMore than 23 years ago I slid into disability work after a debilitating illness left me unable to hold down a full time job. My previous roles had all been in sales and marketing and the only reason I considered working in the sector was my inability to work for more than 4-5 hours, a couple of days a week.

However, by the time I had found a decent doctor and had made a complete recovery I had fallen hopelessly in love with my new work and my career has flowed on from that.

True Stories: Lis Tuck – It’s in my core

Lis-Tuck_editedI’ve told my story a lot throughout my life. When I was young my parents separated and there was a fair bit of tragedy throughout my childhood. I went to a Steiner school but didn’t finish year 12. My family and I had always been interested in Aboriginal affairs and when I finished school I had the opportunity to travel around Australia for 3 months with my mum and brother, and meet with lots of Aboriginal people. More recently I studied Aboriginal Studies at Tranby Aboriginal College in Sydney.

True Stories: Katherine Delbridge – Gain work through work placement

Katherine Delbridge_adjusted2My dad has always been very involved in the disability sector so I was exposed to it from an early age. When I finished school I decided to study a social research degree at university. At university took the opportunity with many of my assignments to study disability organisations and disability theory and history.

In my last semester I had to complete a work placement which involved completing a research project. I was very fortunate to be put in contact with National Disability Services (NDS) and was able to complete my work placement with the Aboriginal Resources and Pathways project. This was a great opportunity as I got to meet disability support workers and frontline professionals and hear about their challenges and triumphs. I was also exposed to the many policy areas which disability is subject to. This sparked an interest for me in wanting to gain a better understanding of the different policy areas and how they directly and indirectly effect disability service organisations as well as people with disability.

True Stories: Greg – never stop learning!

Greg_ADHC_editedI am a Registered Nurse at a large residence in Northern Sydney. I am the Recreation Officer for the centre and develop, program, organise and facilitate the recreational pursuits of the clients. I also provide an avenue for ex-clients to continue to participate and maintain their relationship with the other residents and staff.

I also provide training to staff, and liaise with various community groups to provide and promote inclusive recreational programs. One of my greatest
beliefs in this field is the need for people with a disability to have a presence in the community and the majority of my programs set out to deliver that.

True Stories: Kate Bowen – Mr. Potato Head, play dough, bubbles and more bubbles!

Kate BowenMr. Potato Head, play dough, bubbles and more bubbles – it really is fun and games being a speech pathologist working with children. What the children don’t always realise is that they’re practicing important communication skills at the same time as winning a game (which, let’s admit, the kids always win).

I never know what to expect each day at work, which is great and keeps you on your toes. Every child and family is different, so there’s always something new and challenging. I enjoy meeting a child, listening to them speak and trying to piece together what they’re doing well and what we need to work on. Always being on the go and working across settings in hospitals, community centres, schools and playgroups means that you get to meet lots of great people and learn from other professionals daily.

True Stories: Jillian Black – a family connection

Jillian and Brad Black My brother, who has a significant intellectual disability, has been an enormous influence in not only my life but the entire backbone of my family, making disability advocacy the dominant culture in our lives. But I never realised, until recently I could turn that personal passion into a career.

After completing a Bachelor of Communication in Media Arts I decided to take a bit of a left turn and head to Japan to teach English. I originally signed up for one year but that one year quickly turned into three.

After my time teaching abroad I returned to Australia to work for a disability employment service which saw me supporting individuals with intellectual disabilities in gaining access to the regular workforce.

True Stories: Jenny Spinak – Never thought I would end up working at Sydney Opera!

Jenny SpinakI never thought when I undertook my social work degree that I would end up working at Sydney Opera House one day.

In 2006, after spending many years working in the disability sector with both adults and children, I began working as Sydney Opera House’s Program Manager, Accessibility. The role was created as part of Sydney Opera House’s commitment to improving disability access.

My role involves managing the House’s accessibility program by overseeing its auxiliary access services and facilities, conducting regular staff awareness training, providing advice on physical building upgrades, implementing equitable ticketing policies, upgrading our website’s accessibility and customer access information, as well as creating student internship and employment opportunities.

I also organise live performance experiences for people with disability – through such initiatives as autism-friendly performances, audio-description of the opera, sensory tactile tours and sign-language interpreted performances.

True Stories: Jason Ballerini – Life change after accident

Jason Ballerini_editedI know for me it feels like I did not chose this line of work, I believe it chose me. As a fit and active 16 year old, with my life ahead of me, social work was the last thing on my mind. After a diving accident in 1996 left me a quadriplegic, not only did I lose the ability to walk, I felt as though all my options, dreams and aspirations washed away down that creek as well.

True Stories: Danielle Wright – surrounded someone with disability

wright_danielle editedAll my life I have been around someone with a disability. My father was diagnosed with Post-polio syndrome before I was born, and in my later years of high school he was diagnosed with Parkinson’s disease. My mother is my father’s carer and she is a big inspiration to me. When I left school I didn’t know what I wanted to do. I was working Part Time at Woolworths and completing a Cert 3 in Tourism and Travel, however that didn’t interest me. I wanted to do something more to help people, just as my mum helps my dad.

I thought about doing nursing but I was worried about whether or not I would like it, so I decided to go for a job as a care worker for ADHC. I didn’t know a thing about looking after someone but I got the job! The first time I showered a client with MS I had to brush the client’s teeth. After the job I cried as I hadn’t thought before how lucky I was even to be able to do things that seem so little but mean something major to someone else. I then started do more high care work and it really opened my eyes to the different types of disabilities people can have.

True Stories: Helena Young – My story

When I started at university my first career of choice had been dietetics and I always wanted to work in a hospital setting. I had been told that for dietetics, I would have to major in chemHelena-Young_editedistry for my B Sc degree. I had to choose one more subject in first year and the subject coordinator at the desk on my first day at university suggested Psychology 1, which I knew nothing about. However he convinced me with the simple statement, “Psychology 1 is going to be very useful to you”.

In the first year of BSc, I met lots of students from all sorts of backgrounds and it was a stimulating learning environment. I made friends with a group of young women who were all aiming towards Occupational Therapy (OT) as a career. It sounded like an interesting profession and I “hung out” with the OT group most of the time.

True Stories: Harkeet Sandhu – A helping hand!

When I finished high school, I wasn’t really sure what I wanted to do. There wasn’t a specific job or career that stood out to me.

So I chose a degree that I found interesting and figured that everything else would fall into place. I did a Bachelor of Science in Psychology at the University of Birmingham in the United Kingdom. I was fascinated by the human mind and how people interact. I thought that a psychology degree would offer me many skills and open up many doors for me. It did.Harkeet Sandhu

The first door the degree opened for me was the door to the rest of the world. After uni I went to South Africa to volunteer. I spent three months at Horizon Farm Trust doing a variety of things including conservation work, building and developing recreational activities for people at risk of being recruited into gang cultures such as people with mental health problems.

It was an exciting, rewarding adventure. And I wanted more of it.

True Stories: Helen Walker – Multi-skilling was a prerequisite when I entered the sector!

Helen Walker_edited

I oversee the service and systems management of my organisation, including financial management, staff supervision and support. I also coordinate service funding and policy development, reporting to the Board of Management and liaison with the community and our funding bodies.

I entered the community sector as a volunteer. I had just moved to a totally new area and had three young sons, two with disabilities. I desperately needed an outlet and contact within the local community.

I started as a meals on wheels driver and then worked as an office receptionist at the local neighbourhood centre, before being employed as the ‘pay person’ at the centre.

True Stories: Gerry Foo – A family affair!

I’ve had experiences working in disability services on and off for a number of years and I keep coming back to it. I’m very drawn to the sector as I feel it is important to recognise individuals and give them a voice. It’s also a family affair as my husband also works in the sector and my children have had direct contact with it through volunteering. One of my daughters is also considering the sector as a career path.

For me, it all started when I graduated from high school and worked as a Teacher’s Aide at a special needs school in Singapore, where my aunty was the principal. After that experience I studied law and pracGerry-Foo_editedtised for a year. I then ran a series of businesses and migrated to Australia in 2004.

I got into the disability sector in Australia through volunteering at Sunshine 5 years ago, where I now work as the Fundraising and Community Engagement Manager. My initial volunteering role involved helping out with Sunshine’s annual art exhibition and then a position came up in their Community Access Program, working with clients who had high support needs.

True Stories: Gail White – The most gratifying career!

An interest and a love of the involvement with disabilities made my decision very easy to make the change to new horizons. The awarding challenges of day to day involvement and being able to help and assist clients is one of the most gratifying experiences I have ever been involved in.


I especially love the way that you are never judged and are taken as you are and for the person that you are. I could never put into words just how great it is to be so welcoming and so easily accepted by the clients that I come into contact with.

True Stories: Emma Riley – Making a difference through physiotherapy!

During my physiotherapy training I had a placement in disability and I really enjoyed it, so I decided to explore this area further by volunteering at an organisation called the Self-Help Group for Cerebral Palsy in Kathmandu, Nepal. It was an amazing, eye opening and fulfilling experience that I intend to repeat.

In a typical daEmma Rileyy for me at work I will usually have a visit booked to a see a client at their home, school, workplace, or maybe a playground. I need to first prepare for the visit by gathering appropriate materials, assessments, toys and relevant information on the client.

At a visit (depending on where we are up to) we discuss the client’s needs, functional goals, current level of achievement, and in conjunction with the client/family/carers, we discuss ideas of how we might address the goals set, then follow-up on progress.

True Stories: Craig Bellamy – Keeping people fit and healthy at work!

I started working at The Mai-Wel Group’s Transition to Work (TTW) Program, developing training sessions for our clients, who are young people with a disability, around work related topics that helped to improve their transition from school to employment.

Some of the topics covered included reverse marketing for employment, through cold calling. I also covered the expectations that employers have for new employees, and the responsibilities that new employees have themselves, including keeping up personal appearances and having a good attitude at work.Craig-Bellamy_edited

I was then lucky enough to be approached by Mark Newton to apply for a Health and Fitness Instructor position in Mai-Wel’s Pro Active Inside ‘N Out Program. Mark was the author of Pro-Active, which originated from his idea that staff and supported employees can be fit and healthy at work.

During my interview for the position, which I got, Mark commented on the tremendous rapport that I had built with many of the clients in the TTW Program. Along with my ability to build that rapport, I feel my education also helped me to secure the role. I have a Certificate III in Fitness as part of a TAFE Plus program at the University of Newcastle and I’ve also completed a Business degree.

True Stories: Chris Duffus – 91 sets of traffic lights!

For 7 years I travelled from Wollongong to Sydney for my job. On a good day it took me 1 hour and 20 minutes to get through the 91 sets of traffic lights, but these days it takes me 2 minutes and two sets of lights to get to work!

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I was working in a marketing role for a large company in Sydney and was being paid well – but I paid for it. My job took up a lot of my time and I sacrificed a lot. I had a young family and was looking to change careers paths. Fortunately, just at the right time, I saw an ad in the local paper for my current job.

I’ve been working as the Operations Manager at The Disability Trust’s Illawarra Vocational Services (IVS) for 6 years now. Our supported employees provide lawn mowing and garden maintenance services, and some packaging services, for businesses in the Illawarra region. We’re like family to many of our employees and we provide support to them in many areas.

True Stories: Cecily Michaels – Value from being a volunteer!

As a person who has volunteered since my school days I find my position with TRI Community Exchange very rewarding as it is an incredible organisation to work for, under the inspirational guidance and direction of Jane Uff and my brilliant colleagues, who are all dedicated, talented and inspiring people. It is an honour to be a part of such a team.Cecily-Michaels_Tri-Community_edited

My role is to inspire people to volunteer for Home and Community Care (HACC) services for the frail aged and people with a disability, so they can remain in their homes. The other part of my role is to support these services in recruiting, training, managing and retaining volunteers.

TRI makes many worthy contributions to the sector through their affordable and competent computer and IT skills training, communityNet news, information and resource website for the community sector, and in its work with multicultural communities in the Nepean, Hawksbury and Blue Mountains regions.

I also volunteer as a Board Member of the Springwood Neighbourhood Centre Cooperative and also as a Project Manager for a prevention project in the occupied Palestinian Territories, against gender based violence, particularly targeting children and incest. I have just returned from a 3 week monitoring trip and am humbled by the incredible work this small partner organisation is undertaking with only volunteer staff.