A workplace that welcomes difference

Multiculturalism – where everybody has equal rights, no matter what your culture or background – has been official policy in Australia for over 40 years now. And it works. Our society is by no means perfect, but multiculturalism enjoys a remarkable degree of support and acceptance here. Australians celebrate the fact that we benefit from the richness of sharing our lives with people of different cultures, ethnicities, religions, ages, sexual orientation and disabilities.

Nowhere is this more obvious than in the disability, community and aged care sector, where we live multiculturalism every day. There is a reason for that. Employers understand the benefits of drawing on the experience and wisdom gained from many different backgrounds and cultures.

A recent survey highlighted that our sector has a higher percentage of workers born overseas than any other. It shows that in 2016 (the most recent year for which figures are available), 37.1% of Australia’s 295,324 frontline care workers were born overseas. It is up from 31.2% in 2011, and higher than the proportion of overseas-born workers in the total workforce (30.6%).

The carecareers team knows this well as we talk to people from an amazing range of backgrounds. We learn so much while talking to people about their career direction, it is one of the joys of the job.

What matters in this sector is the kind of person you are. If you have something to offer, you will be welcomed, regardless of the colour of your skin, who you worship or where you are from. And that is exactly as it should be.


The blog was written at a time when we are still reeling from the horrors of the Christchurch massacre. Our thoughts are with everybody who lost friends or relations, the people of Christchurch and the Muslim community everywhere. We stand with you.

And the Oscar for best Support Worker goes to…

If you’re thinking of a career change, and wondering what the work is like, there’s nothing quite like hearing from somebody who is doing it already.

carecareers is dedicated to the disability, community and aged care sector. Throughout our site, in True Stories and elsewhere, you can meet the people who work in it.  If you hear them talk about why they do what they do, chances are you’ll want to do it too.

So we welcome the new Jobactive Aged Care and Disability Services page.  It has more voices from the sector, as well as resources to help you make the right career choice. Here’s just a sample:

If you’re interested in working as a Disability Support Worker, check out this video:

Or to see what’s like Working in an Aged Care facility, try this one:

You will find more videos on the Jobactive Aged Care and Disability page or carecareers’ own campaign stories  

And don’t forget our career centre is always here to help. Contact us on info@carecareers.com.au

Why the grass is greener as a Disability Support Worker

It’s that “out with the old” time of year where people reflect on their career and set new goals. So, if finding a new job is one of your new year’s resolutions, why not consider working in the disability sector.

The disability sector is growing fast as a result of the National Disability Insurance Scheme (NDIS). Because it’s the second largest federal government spend, most jobs will likely be insulated against any economic downturn in comparison to other sectors.

The disability sector is comprised of many roles including allied health professionals, Disability Support Workers, business and finance professionals, fundraising, marketing, human resources and administration.

Disability Support Workers are the largest employee cohort. Cerebral Palsy Alliance (CPA) is experiencing an increase in demand for Disability Support Workers to service its clients living with a range of disabilities, particularly in north east Sydney and Northern Beaches.

So, what’s being a Disability Support Worker really like? And why make a switch?

CPA spoke to Nathan Jones (27) who transitioned from a career in retail to become a Disability Support Worker. It was a move he doesn’t regret for a second.

He worked at Big W for 7 years in a number of roles, and then at Roger David for 3 years as a Store Manager. During his retail career he assisted parents who came into the store with their children who had a disability. These opportunities to help people who needed it most were a big eye opener and made him think about working in disability.

“I’ve been a Disability Support Worker for 12 months now with CPA and I’ve never looked back. The most rewarding thing about working in the disability sector is knowing I’m going to make a massive difference to someone’s life every day.”

What’s the difference between working in retail and the disability sector?

Nathan enjoyed the interaction with customers in retail, but while this role provided the opportunity to help people find the right product and provide great service, he discovered a big difference between this and the kind of support he provides as a Disability Support Worker.

“As a Disability Support Worker I get to make a massive difference to someone’s life every single day. I’m also making a significant contribution to the community. It doesn’t even feel like I’m going to work.”

Although Nathan’s move from retail to disability wasn’t solely about money, he acknowledges that financial security is a big factor, particularly as penalty rates in retail are set to decline over the next two years.

“The penalty rates at CPA and in disability, are much better than in retail. Knowing you’re financially secure is important and makes you feel valued.”

What transferable skills did you bring?

Customer service is the bedrock of retail, and Nathan was able to transfer his customer service skills straight across to his new role as a Disability Support Worker at CPA.

From his experience in retail he brought skills in open listening, delivering excellent customer service, patience and the ability to read people’s body language and facial expressions.

“Most of the people I support as a Disability Support Worker are non-verbal, which means being able to understand subtle facial expressions through things like muscle and eye movements is really important. Understanding someone is made much easier when you get to know them. Building relationships is also really critical to this role. 

How did CPA help you become a Disability Support Worker?

“The great thing about working for CPA is their induction program. It’s really practical, and you get lots of opportunities to try new things in a supportive learning environment. CPA is genuinely committed to investing in employees’ ongoing growth and development. You can do courses and up-skill in a range of subjects, not just directly related to own role. You can also enhance your understanding of many areas of the organisation, sector, and your personal effectiveness.

It’s early days as a Disability Support Worker. I’ve always been ambitious about climbing the ladder, and I’m sure there’s more for me to learn to become really accomplished in this position. I’m looking forward to where a career with CPA can take me.”

What would you say to people considering the disability sector?

“Take a leap of faith, you won’t regret it. The grass really is greener. People think they’re stuck in retail but change is possible and the rewards are worth making the transition.

If you want to feel rewarded and valued, make a difference every day to people’s lives, continuously learn and develop, and be paid well and have job security – it’s a no brainer.”


Sharlene Roebuck

Talent Acquisition Manager at Cerebral Palsy Alliance

To learn more about career opportunities at CPA, visit www.cerebralpalsy.org.au/work 

and for current roles check here