Frequently Asked Questions
If you can't find the answer you're looking for in our Frequently Asked Questions (FAQs) below please contact our Careers Centre.
- What is carecareers?
- What is the community care and disability sector?
- How is carecareers changing the perceptions of the sector?
- Where do I start?
- Why should I register with carecareers?
- How will carecareers communicate with me?
- How do I work out what sort of job I could and want to do?
- I'm a student and would like to find out more about the disability and community care sector. How can I get involved?
- What should I do if I don't have any experience in the disability and community care sector?
- What’s the best way to find a job?
- When I find a job I like on the carecareers website how do I apply for it?
- Can applicants from overseas gain sponsorship from organisations in the sector?
- What format should my resume be in?
- Why does carecareers collect personal information?
- What happens if I choose not to provide my personal information?
- Do I need to pay a fee?
- How do I use the true stories and community sections of the carecareers website?
- How can carecareers help me as a hiring manager?
- Are you a recruitment agency/broker?
- Do you currently offer an end-to-end recruitment service, including checks?
- Who is eligible for the carecareers service?
- What is the process for placing an advertisement with carecareers?
- How many roles can I advertise?
- What guarantees do you offer about the candidates you recommend to us?
- How do you keep in touch with candidates in the talent pool?
- How does the carecareers talent pool work and what are the benefits?
carecareers is a no-cost online recruitment service aimed at providing information and advice to anyone thinking about developing a career in the Australian disability and community care sector, whilst providing support and recognition to those already working within it.
carecareers gives you the opportunity to interact with people already in the sector and to develop a deeper understanding of what the sector can offer you. On the carecareers website you can browse through the jobs, resources and careers information, and interact with your peers and colleagues. Our Talent Advisors are also available to provide career advice and recruitment support between 9am and 5pm, Monday to Friday (AEST). To contact them please phone 1300 637 637 or email email@example.com.
carecareers is funded by the Ageing, Disability and Home Care (ADHC) Department of Human Services (NSW) and has been developed by National Disability Services (NDS), NSW.
The community care and disability sector is one of the largest industries in Australia, providing a range of services aimed at improving the quality of life for members of the community with support needs.
Primarily comprised of government-funded organisations, not-for-profit (NFP) organisations, charities and benevolent institutions, the sector currently employs more than 26,000 people in NSW alone. Employers will be looking to recruit 40,000 people in the next 5 years because the number of people using services is expected to rise to 350,000.
With research showing that today’s society has a general misconception about what it means to work in the disability and community care sector, carecareers embarked on a marketing initiative, which launched in early 2010, to use the positive experiences of ‘real’ sector workers in NSW to build public awareness of the benefits of working in it.
To start finding out more about the disability and community care sector visit Getting Started. In this section of the carecareers website you'll find all the information you need to get an understanding of the clients you could be supporting and the environment in which you might be working. You'll also discover the rewards the sector has to offer, as well as the training and career development opportunities available to you.
By registering with carecareers online, you can upload your resume, along with your preferences for the kind of job and type of organisation you would like to work for. This will put you in our talent pool, enabling carecareers’ Talent Advisors to proactively seek you out when an organisation submits a job that fits your career needs.
You can also sign up to our enewsletter for regular news and information about the disability and community care sector.
How will carecareers communicate with me?
Your email address will be our primary method of contact with you so please ensure that your email address is correct, current, reliable and accessible.
Some web based email systems can become full quite quickly so make sure you understand any limitations that may apply to your email account and be sure to make carecareers a ‘safe sender’ in your email account.
The carecareers website is a good starting point for working out what area of the growing disability and community care sector you could develop your career in. Click on the links below to find all the information you’ll need to help you better understand and identify opportunities within the sector:
- About the sector
- The sector's roles
- The sector's services
- The sector's clients
- Training and qualifications
- Student traineeships
- Rewards and benefits
- Work-life balance
- Career development
You might like to get involved in projectABLE, an initiative aimed at inspiring and recruiting younger generations to investigate a career in the disability and community care sector.
Launched in 2010, projectABLE provides school students in the Sydney metro area with the opportunity to participate in workshops where they are introduced to what a career in the sector can offer. They also have the chance to learn from training experts, support workers and clients through interactive exercises.
A limited number of secondary students also have the opportunity to gain hands-on experience in the sector and the option to complete some Units of Competency in either a Certificate III in Disability or Certificate III in Community Services.
projectABLE also offers workshop opportunities to allied health tertiary students.
What should I do if I don't have any experience in the disability and community care sector?
The best way to overcome this is in searching for jobs that provide on the job training. In addition volunteering can quickly boost your exposure to the disability and community care sector.
Many volunteer roles will inevitably assist your overall career development and attractiveness towards potential employers. Ultimately, be open with the organisation about the limitations of your knowledge, but stress the importance of previous life experiences and their ability to be translated into the new role. Contact our Careers Centre to learn more about volunteering or positions that offer on the job training.
What's the best way to find a job?
If you're ready to find a new role now then you can use our job search. You can start your search by searching for:
- Role type
- Service type
The results of your search will be listed vertically, one job under the other. To view a job description just click on a job name. You can also create or update your own job profile which will allow us to send job alerts to you.
Once you’ve found a job you’d like to apply for you will need to click on the job name to view the job description. From there, you'll need to scroll all the way down to the end of the frame where a red 'apply' button will be displayed. Click on the apply button to start the application process.
Can applicants from overseas gain sponsorship from organisations in the sector?
If you’re eligible to work in Australia you can look for jobs in the NSW disability and community care sector using our job search. If there are no jobs currently advertised which match your criteria then you can set up a job alert which means you will be notified when we upload a job that matches your criteria.
If you don’t have a visa to work in Australia you may like to contact some organisations directly as they may be in a position to provide sponsorship. You can search for organisations in your area in our Employer Directory.
What format should my resume be in?
After you’ve applied for a job online you will be asked to register your details with carecareers, if you haven’t already. You’ll then need to login to complete the application process.
During this step by step process you will be asked to attach a resumé/curriculum vitae (CV) for the job and for your profile. Please ensure that your resume is in one of the following formats: .doc (Word document) or .pdf (Adobe Acrobat document) or .rtf (generic text file document).
If you don’t upload your resume in one of these formats your application may not be readable by your prospective employer which will reduce your chance of being successful in getting the role. It is also important that you include a tailored cover letter with any job applications.
You can learn more about how to write your resume by reading our Jobs Guide.
Our Talent Advisors can also help you with how best to present the details in your resume, at no cost. Contact our Talent Advisors to find out more.
We collect personal information from users of the carecareers website in order to provide those users with certain services or functionality on the website.
We also collect personal information for the following purposes:
- To consider and assess your suitability for employment in the disability sector or related sectors
- To provide services to you
- To receive services from you
- To inform you of matters in which we believe you may have an interest
No, there is no fee (and no hidden costs) for candidates or hiring managers, to use the carecareers service.
We encourage you to get involved in the carecareers community: share your story, connect with others in the sector through our blogs, make a comment in our forums and find out about events in your local area.
There are six main areas that carecareers can help you with:
- Careers Centre – a fully staffed recruitment advisory service covering advertising, response management, best practice hiring techniques and candidate matching. For more information contact our Talent Advisors.
- Advertising – advertise your job vacancies on the carecareers website to expose them to thousands of interested and potential candidates.
- Employer Directory– promote your organisation in our Employer Directory so that potential candidates can learn more about you, your services and your organisational culture. It also gives candidates the opportunity to contact your organisation proactively.
- Resources – including recruitment tools and case studies from within the sector and beyond.
- Community – your opportunity to connect with candidates and employees, giving you real insight into the current workforce.
- Best practice in hiring – including talent attraction, recruitment, retention and employer branding.
If you would like to learn more about how we can help you, read some testimonials from other hiring managers who've already started using carecareers.
No, carecareers is a recruitment advisory service, talent pool and jobs board. The service is an Ageing, Disability and Home Care (ADHC) Department of Human Services (NSW) sponsored initiative which is being led by National Disability Services (NDS), NSW. There is no placement fee and the service is currently offered to both candidates and hiring organisations (in NSW) at no cost.
carecareers supports recruitment into permanent Part Time and Full Time roles, Casual and Volunteer vacancies. It does not currently support the needs of brokers or agencies. carecareers is a support service and not a temporary bank.
As an additional form of advertising we also post our advertised jobs on other job websites, such as Jobseeker and Job Search with Jobrapido, at no cost.
Do you currently offer an end-to-end recruitment service, including checks?
Not at the moment, but we are able to advise on recruitment best practice which is specific to your needs.
If you work for a not-for-profit organisation within the NSW disability and community care sector, are a government funded or public benevolent institution, then you may be eligible for this service. The project does not currently support brokers or agencies.
If your organisation’s profile is listed in our Employer Directory, you can take advantage of our services immediately, although we may need you to complete the organisation registration process. If you are not listed n the Employer Directory, it may be that we haven’t fully populated your organisation's profile yet, in which case contact our Talent Advisors.
What is the process for placing an advertisement with carecareers?
If you’re already registered with carecareers and want to advertise a job vacancy at no cost, contact our Talent Advisors so they can post it on your behalf.
If you haven’t used the carecareers service before, please contact our Talent Advisors to see if you're eligible for the service. If you’re eligible you can take advantage of our services immediately, although we may need you to complete the organisation registration process first. For more information visit advertising with carecareers.
There is no limit to the number of roles an organisation can advertise. You can also advertise your company profile on the carecareers website in our Employer Directory.
Currently, candidates are screened against the basic details of the role(s) advertised – such as location, salary and experience. In the future we'll be looking into adding additional/enhanced services to carecareers, such as short-listing services, based on a chargeable cost-recovery model. We’ll be taking onboard the valuable feedback we receive from our clients, to ensure we meet the needs of everyone for these additional services.
Under the current offering, our Talent Advisors in the Careers Centre advise job applicants on how best to present their details where their resumes may lack detail and/or relevance – this is part of our advisory service to candidates and a point of differentiation in the market.
Once candidate details are passed to the client they assume full responsibility for the continued hiring process and decision regarding an offer. The candidate and clients may still draw upon the expertise of the Careers Centre for advice on best practice and process but the final responsibility of hiring lies with the hiring manager and organisation. Candidates who do not secure a role they have applied for will be entered into the sector-wide talent pool with carecareers.
Information and advice from the Careers Centre is available to organisations and hiring managers between 9am and 5pm, Monday to Friday. To speak with our Talent Advisors please phone 1300 637 637 or email firstname.lastname@example.org.
Talent Advisors in the Careers Centre build a close advisory relationship with candidates. This involves truly understanding the strengths, weaknesses and desires of a candidate.
We are focused on ensuring the candidate is given all the opportunities and advice to achieve a career in the disability and community care sector. We do this through open communication via email and phone - whatever is appropriate to build a solid, trusted relationship.
When it comes to the recruitment process the Talent Advisors provide practical advice, assist with interview techniques and prepare candidates with key information on the role and organisation they are applying to. All information is updated on candidates’ profiles to ensure their information is current and relevant.
The talent pool is a must for the NSW disability and community care sector. Research has shown that in order to grow the workforce we need to have a pool of relevant talent to recruit from. This is the first ‘port of call’ for the Careers Centre when looking to match talent with vacancies that organisations are looking to fill.
Candidates are asked to populate their profiles in terms of what roles, locations, salaries, etc they’re looking for so the Careers Centre can firstly match them to existing roles, and also proactively search through them retrospectively when new roles need to be filled. Candidates also regularly and proactively search for jobs themselves in our online jobs database.