Frequently Asked Questions

If you can't find the answer you're looking for in our Frequently Asked Questions (FAQs) below please contact our Careers Centre.

General FAQs

FAQs for job seekers/candidates

FAQs for hiring managers


General FAQS

What is carecareers?

carecareers is a not-for-profit recruitment initiative aimed at increasing attraction and retention within the community care and disability sector. Our jobs board has expanded to meet demand for an Australia wide platform for a broad range of roles within the community and welfare sector.

carecareers gives you the opportunity to interact with people already in the sector and to develop a deeper understanding of what the sector can offer you. On the carecareers website you can browse through the jobs, resources and careers information, and interact with your peers and colleagues. Our Career Consultants are also available to provide career advice and recruitment support between 9am and 5pm, Monday to Friday (AEST). To contact them please phone 1300 637 637 or email

Funded by Ageing, Disability and Home Care (ADHC), Department of Family & Community Services (NSW) and delivered by National Disability Services (NDS), carecareers offers a fully staffed Careers Centre qualified to assist you in all of your employment advertising needs. With the support of a mass and multi-media campaign, carecareers aims to help shift perceptions of the sector and the work within it.

What is the community care and disability sector?

The community care and disability sector is one of the largest industries in Australia, providing a range of services aimed at improving the quality of life for members of the community with support needs.

Primarily comprised of government-funded organisations, not-for-profit (NFP) organisations, charities and benevolent institutions, the sector currently employs more than 26,000 people in NSW alone. Employers will be looking to recruit 40,000 people in the next 5 years because the number of people using services is expected to rise to 350,000.

How is carecareers changing the perceptions of the sector?

With research showing that today’s society has general misconceptions about what it means to work in the sector, carecareers’ award-winning marketing initiatives have used the positive experiences of ‘real’ sector workers in NSW to build public awareness of the benefits of working in it.

FAQS for job seekers/candidates

Where do I start?

To start finding out more about the disability and community care sector visit Getting Started. In this section of the carecareers website you'll find all the information you need to get an understanding of the clients you could be supporting and the environment in which you might be working. You'll also discover the rewards the sector has to offer, as well as the training and career development opportunities available to you.

Why should I register with carecareers?

By registering with carecareers online, you can upload your resume, along with your preferences for the kind of job and type of organisation you would like to work for. This will put you in our talent pool, enabling carecareers’ Talent Advisors to proactively seek you out when an organisation submits a job that fits your career needs.

You can also sign up to our enewsletter for regular news and information about the disability and community care sector.

How will carecareers communicate with me?

Your email address will be our primary method of contact with you so please ensure that your email address is correct, current, reliable and accessible.

Some web based email systems can become full quite quickly so make sure you understand any limitations that may apply to your email account and be sure to make carecareers a ‘safe sender’ in your email account.

How do I work out what sort of job I could want to do?

The carecareers website is a good starting point for working out what area of the growing disability and community care sector you could develop your career in. Click on the links below to find all the information you’ll need to help you better understand and identify opportunities within the sector:

I’m a student and would like to find out more about the disability and community care sector. How can I get involved?

You might like to get involved in projectABLE, an initiative aimed at inspiring and recruiting younger generations to investigate a career in the disability and community care sector.

Launched in 2010, projectABLE provides school students in the Sydney metro area with the opportunity to participate in workshops where they are introduced to what a career in the sector can offer. They also have the chance to learn from training experts, support workers and clients through interactive exercises.

A limited number of secondary students also have the opportunity to gain hands-on experience in the sector and the option to complete some Units of Competency in either a Certificate III in Disability or Certificate III in Community Services.

projectABLE also offers workshop opportunities to allied health tertiary students.

What should I do if I don't have any experience in the disability and community care sector?

The best way to overcome this is in searching for jobs that provide on the job training. In addition volunteering can quickly boost your exposure to the disability and community care sector.

Many volunteer roles will inevitably assist your overall career development and attractiveness towards potential employers. Ultimately, be open with the organisation about the limitations of your knowledge, but stress the importance of previous life experiences and their ability to be translated into the new role. Contact our Careers Centre to learn more about volunteering or positions that offer on the job training.

What's the best way to find a job?

If you're ready to find a new role now then you can use our job search. You can start your search by searching for:

  • Role type
  • Service type
  • Location 
  • Organisation

The results of your search will be listed vertically, one job under the other. To view a job description just click on a job name. You can also create or update your own job profile which will allow us to send job alerts to you.

When I find a job I like on the carecareers website how do I apply for it?

Once you’ve found a job you’d like to apply for you will need to click on the job name to view the job description. From there, you'll need to scroll all the way down to the end of the frame where a red 'apply' button will be displayed. Click on the apply button to start the application process.

Can applicants from overseas gain sponsorship from organisations in the sector?

If you’re eligible to work in Australia you can look for jobs in the NSW disability and community care sector using our job search. If there are no jobs currently advertised which match your criteria then you can set up a job alert which means you will be notified when we upload a job that matches your criteria.

If you don’t have a visa to work in Australia you may like to contact some organisations directly as they may be in a position to provide sponsorship. You can search for organisations in your area in our Employer Directory.

What format should my resume be in?

After you’ve applied for a job online you will be asked to register your details with carecareers, if you haven’t already. You’ll then need to login to complete the application process.

During this step by step process you will be asked to attach a resumé/curriculum vitae (CV) for the job and for your profile. Please ensure that your resume is in one of the following formats: .doc (Word document) or .pdf (Adobe Acrobat document) or .rtf (generic text file document).

If you don’t upload your resume in one of these formats your application may not be readable by your prospective employer which will reduce your chance of being successful in getting the role. It is also important that you include a tailored cover letter with any job applications.

You can learn more about how to write your resume by reading our Jobs Guide.

Our Talent Advisors can also help you with how best to present the details in your resume, at no cost. Contact our Career Consultants to find out more.

Why does carecareers collect personal information?

We collect personal information from users of the carecareers website in order to provide those users with certain services or functionality on the website.

We also collect personal information for the following purposes:

  • To consider and assess your suitability for employment in the disability sector or related sectors
  • To provide services to you
  • To receive services from you
  • To inform you of matters in which we believe you may have an interest

For more information please read our Privacy Policy.

What happens if I choose not to provide my personal information?

You are not obliged to give us your personal information. However, if you choose not to provide us with your details we may not be able to provide our services to you. For more information please read our Privacy Policy.

Do I need to pay a fee?

No, there is no fee (and no hidden costs) for candidates or hiring managers, to use the carecareers service.

How do I use the true stories and community sections of the carecareers website?

We encourage you to get involved in the carecareers community: share your story, connect with others in the sector through our blogs, make a comment in our forums and find out about events in your local area.

FAQS for hiring managers

How can carecareers help me as a hiring manager?

There are five main sections of the carecareers website which provide additional resources for the recruitment process.
1. Advertising – upload your job postings to to expose your vacancies to a large and active market.
2. Careers Centre – a fully staffed advisory service covering advertising, and response management, as well as advice to jobseeker candidates entering the sector. For more information contact our Careers Consultants. We don’t just service the sector, we are part of the sector
3. Employer Directory – upload information on your organisation’s employer profile which allows potential candidates to learn more about you, your services and your culture. It also gives candidates the opportunity to contact your organisation proactively
4. Resources – including recruitment tools and case studies from within the sector and beyond
5. Community – your opportunity to connect with candidates and employees, giving you real insight into the current workforce


If you would like to learn more about how we can help you, read some testimonials from other hiring managers who've already started using carecareers.

Are you a recruitment agency/broker?

No, carecareers is a recruitment advisory service, talent pool and jobs board. The service is an Ageing, Disability and Home Care (ADHC) Department of Human Services (NSW) sponsored initiative which is being led by National Disability Services (NDS), NSW. There is no placement fee and the service is currently offered to both candidates and hiring organisations (in NSW) at no cost.

carecareers supports recruitment into permanent Part Time and Full Time roles, Casual and Volunteer vacancies. It does not currently support the needs of brokers or agencies. carecareers is a support service and not a temporary bank.

As an additional form of advertising we also post our advertised jobs on other job websites, such as Jobseeker and Job Search with Jobrapido, at no cost.

Do you currently offer an end-to-end recruitment service, including checks?

Not at the moment, but we are able to advise on recruitment best practice which is specific to your needs.

Who is eligible for the carecareers service?

If you work for a not-for-profit organisation within the NSW disability and community care sector, are a government funded or public benevolent institution, then you may be eligible for this service. The project does not currently support brokers or agencies.

If your organisation’s profile is listed in our Employer Directory, you can take advantage of our services immediately, although we may need you to complete the organisation registration process. If you are not listed n the Employer Directory, it may be that we haven’t fully populated your organisation's profile yet, in which case contact our Career Consultants.
What is the process for placing an advertisement with carecareers?

If you’re already registered with carecareers and want to advertise a job vacancy at no cost, contact our Talent Advisors so they can post it on your behalf.

If you haven’t used the carecareers service before, please contact our Talent Advisors to see if you're eligible for the service. If you’re eligible you can take advantage of our services immediately, although we may need you to complete the organisation registration process first. For more information visit advertising with carecareers.

How many roles can I advertise?

There is no limit to the number of roles an organisation can advertise. You can also advertise your company profile on the carecareers website in our Employer Directory

What guarantees do you offer about the candidates you recommend to us? 

Currently, candidates are screened against the basic details of the role(s) advertised – such as location, salary and experience. In the future we'll be looking into adding additional/enhanced services to carecareers, such as short-listing services, based on a chargeable cost-recovery model. We’ll be taking onboard the valuable feedback we receive from our clients, to ensure we meet the needs of everyone for these additional services.

Under the current offering, our Talent Advisors in the Careers Centre advise job applicants on how best to present their details where their resumes may lack detail and/or relevance – this is part of our advisory service to candidates and a point of differentiation in the market. 

Once candidate details are passed to the client they assume full responsibility for the continued hiring process and decision regarding an offer. The candidate and clients may still draw upon the expertise of the Careers Centre for advice on best practice and process but the final responsibility of hiring lies with the hiring manager and organisation. Candidates who do not secure a role they have applied for will be entered into the sector-wide talent pool with carecareers.

Information and advice from the Careers Centre is available to organisations and hiring managers between 9am and 5pm, Monday to Friday. To speak with our Talent Advisors please phone 1300 637 637 or email

How do you keep in touch with candidates in the talent pool?

Talent Advisors in the Careers Centre build a close advisory relationship with candidates. This involves truly understanding the strengths, weaknesses and desires of a candidate.

We are focused on ensuring the candidate is given all the opportunities and advice to achieve a career in the disability and community care sector. We do this through open communication via email and phone - whatever is appropriate to build a solid, trusted relationship.

When it comes to the recruitment process the Talent Advisors provide practical advice, assist with interview techniques and prepare candidates with key information on the role and organisation they are applying to. All information is updated on candidates’ profiles to ensure their information is current and relevant.

How does the carecareers talent pool work and what are the benefits?

The talent pool is a must for the NSW disability and community care sector. Research has shown that in order to grow the workforce we need to have a pool of relevant talent to recruit from. This is the first ‘port of call’ for the Careers Centre when looking to match talent with vacancies that organisations are looking to fill.

Candidates are asked to populate their profiles in terms of what roles, locations, salaries, etc they’re looking for so the Careers Centre can firstly match them to existing roles, and also proactively search through them retrospectively when new roles need to be filled. Candidates also regularly and proactively search for jobs themselves in our online jobs database.